based on 3247 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Eric helped us with our bike purchase and was professional, helpful and answered all our questions.
Great service! Needed a bike rack quickly. Eric installed the rack onto my vehicle, gave me an overview on how to use it, answered my questions and I was on my way. Super helpful!
THE SERVICE IS TOP NOTCH!
THEY ARE VERY HELPFUL AND KNOWLEDGEABLE CONCERNING MY NEW BIKE.
You have never disappointed me.
Friendly and very helpful staff, in addition to availability of products.
Just purchased a bike. Received good assistance in the store and really like the bike
Team members knowledgeable about the bikes & helping me find the right one for my daughter.
Great service
Very kind to help a gal and her plain old fashioned schwinn with a flat tire. Fixed it while I waited and SUPER kind. Explained To me the condition of my tires. Didn’t note the employee’s name, but he had an awesome mustache.
Thank you for helping me out
Eric was friendly and knowledgable.
very nice people and Jim was very helpful and no charge for his time looking at my trek bike and problem solving it with bosch....
Since about 2003 I have been a happy customer. Sorry I have only bought one bicycle...but plenty of tune ups, tires, helmets, lights, socks...all my cycling needs. Thanks for serving Downers Grove and area.
Great employee who repaired my Bike.
Excellent service and manager personally knows me
It was amazing azong They shower me all the Parts of the bike and showed me how to use the bike.
Quality is always excellent
Service was exemplary. They took care of us even at closing and we didn’t feel rushed.
My bike needed some work. Even though I arrived several minutes before the store opened, one of the employees saw me, helped get my bike out of the car, and took me right into the repair department. By later that afternoon my bike was fixed and ready to go for a very reasonable price. Definitely recommend!
The DG location is friendly, professional, helpful, knowledable, and skillful.
Service great!
Great quick service
Great customer service!
Sean was a rock star in terms of helping me sort through the options available for the Emonda bike I was interested in…..no hard sell, thoughtful input on what made the most sense for me and my riding needs/budget. Love these guys…..you will be well served to spend your money here…..great, world class products sold by dedicated bike pros.
Good service
very professional
fair price
Knowledgeable and friendly employees who can and do help.
Great local store that has a great service department.
New bicycle has ever Several scratches
The assistant that helped me in the service department was friendly and helpful!
My son was looking for a bike, Brock our salesman was very helpful and made sure my son had safety equipment on and flashing rear lights for cars to see. We learned what we needed there for a future purchase.
Great service!