based on 3203 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Relevant, the right parts, easy to work with
The shop is played out well. Easy to find what I was looking for. Staff greeted me and where helpful with information about the products.
Sean is a rock star. Personable, willing to share and patient. My second excellent bike fit with him!
Work is done well and cost is very reasonable. Service turn around time is typically fast.
repair service was prompt, thorough - very good 1st experience
Knowledgeable and friendly sales and service staff
Everyone was so nice and helpful. They listen to us and new exactly where everything is that we were asking for
Excellent customer service. Shay was fantastic. Good product selection.
I had a great service experience with my FX bike last weekend. The techs were very professional and answered all my questions.
The service department has been very helpful to work with. They answer all my questions so that I can make the best informed decisions with my bike. The work they do has always been spot on. I've never had to come back because something wasn't right.
The Trek bike I bought was the FX-3. I have over 2,500 miles on it in the last 2 years. It hasn't failed me and only requires expected maintenance.
Like your store as I see all kind of products and service is excellent.
Customer driven establishment !
Quick turnaround when asked and got to ride the next day
Everyone is always polite and helpful.
fast and very friendly
Attentive, pleasant , not patronizing on time good work
The girl who waited on me was exceptional. She was knowledgeable and patient. She was awesome. You can buy a lot of things online, but her customer service is why everyone should shopping local.
Helpful staff, great products, fast service
All four wheels needed to be replaced due to manufacturing defect. Took at least seven trips to the store to get to that result too.
Trek brand is a great product and First name removed did an excellent job fitting me for my new bike. He made sure I was 100% comfortable and explained all aspects of the bike .
The service was great
I love my new bike I bought from Trek Downers Grove
The staff is super helpful and friendly
Highly recommend Trek from Downers grove
I have serviced my ride at this Trek location for 10+ years. They are competent, friendly, economical, and on time—one of the best service providers I have ever used.
High valued products and services. Good maintenance team for bike services.
Great staff and fine service
Great group of people who are genuinely into bicycles. Very helpful , knowledgeable and giving .
I was able to see their inventory and purchase my bike via a phone call. Very convenient
Staff was off the charts helpful! Adam provided detailed information and great followthrough.
Great customer service. I would have liked a little more on the trade in though.
Well stocked items
Highly knowledgeable staff. Did not hard sell me but offered practical upgrades that i felt i needed. Very pleased w my bike purchase. Nice staff.