based on 3203 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You have been my LBS since you opened. Your service guys are great. I love that, when I bring a bike in with an issue, you'll take a look right then to see if you can fix it quickly while I wait so I don't have to drop the bike off. With bigger repairs, you finish the work within a few days and it is done correctly. Bonus that everyone is so friendly when I come in. It's a great combo of a big-name corporate store (competitive pricing, good selection) with the attitude of a locally-owned bike shop.
Brought my bike in and they fixed my tire in about 15 minutes. Great service!
Excellent service experience!
Great selection and great service. They always treat the customer right.
It was very informative, helpful, was able to listen to our needs and find the bike that fit with our upselling
Staff were very friendly and helpful. They answered all my questions and made me feel ok asking them.
Every time I visit this location for bike service, it’s always a great experience. Service is quick, super nice and knowledgeable staff.
Very friendly staff and knowledgeable, most I ride with.
Friendly, knowledgeable staff. Clean store with a good selection.
Love trek brand and your selection of products
Always very helpful and timely with their assistance
Really appreciated the patient information from staff and didn’t try to upsell me which was also appreciated!
Amazing service, very professional and knowledgeable team.
I have enjoyed excellent sales and service from Trek in Downers for over twenty years….back when it was American Bicycle and fitness. Welcoming, knowledgeable and well stocked. My 2007 Trek Madone, or my 1998 Cannondale touring bike or my 1954 Raleigh DL-1 Sports….for maintenance I go to Trek!
There was nothing wrong with the actual work performed on my bike. In fact it was pretty darn good. It was your staff’s treatment of me when I went to your store. I haven’t been to your store in years. I went there once and never again.
I remember your staff acted like I was bothering them for being there. There general tone of answering questions wasn’t great. Sometimes they just plain ignored what I was saying. And this was not just one person. This is for all the staff that I came in contact with. The people aren’t happy there.
Unfortunately for your store, that has been true for all the people I talked to in reference to your store.
I have since bought more bikes and I made sure I never went to your store.
The quality of the work is good but I’ll never go into that store again.
Amazing bikes…have had mine for almost 10 years, which I love…beautifully built, with perfect color…but even more so, the repair shop technicians who once in a while perform work on my bike for”this and that, and that and this”are the real heroes.
They are always quick to fix any issues I have met them for and are courteous and attentive to my requests. They are the heroes that keep my bike going.
Knowledgeable staff. Technically capable. Informative.
The service team is very knowledgeable and experienced… they did a nice job at a reasonable price! Thanks!
Great staff and always willing to help.
The employees are very caring and helpful to your needs.
Good service, nice and quick with repairs
Got my wife's race bike in right away and knocked out a quick tune-up.
The staff is super friendly and helpful ! We have several bike stores much closer to our home in Elmhurst, but your service is so excellent, we won’t go anywhere else
Get service and knowledge of helping pick the perfect bike
Friendly technician
Love my trek and the service dept is great.
Quick and friendly
Very friendly service. Good selection of helmets.
I'd prefer an email or text after dropping off my bike for repairs. It stresses me out a little just leaving it without any communication for a week.
Kickstand as an add, really?