based on 3203 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great Customer Service
The expertise provided. Very experienced team
Very friendly, knowledgeable, and helpful staff. Quick turnaround as well.
Professional and efficient.
Sean was amazing and helped me through the entire process from the second I walked into the store. He was patient, knowledgeable and truly trustworthy individual who helped me feel at ease with my new Trek purchase.
Top notch service. All of our questions about the Marlin series were answered. We walked out with a Marlin 4 on Sunday August 10th.
It was great service and if a family member really needed their bike repaired I'd suggest it. However, if it were something I think could be repaired with a little bit of struggle I'd probably tell them to repair it themselves as it was a little pricey.
Everyone at the store is very friendly and helpful when I go in.
Excellent servide
Professional, helpful, communicating
This store is very friendly. The service part of the store is very helpful and does a great job with repairs. They are very quick
Great people! They listen and understand your need. If you want to buy a new bike they will guide you honestly and will not sell you the most expensive bike. Service department has 5 star mechanics and they accommodate your schedule most of the times.
Service is quick and proficient. Service personnel are friendly and courteous
Very helpful stuff in the store
Friendly and knowledgeable. Quick turn around on service.
The brand name. Known for quality products.
Friendly service. Answered my questions.
The people. I’ve never gotten bad advise or been oversold by a Trek employee.
The Trek Bicycle service department is excellent. They work very fast and I rarely wait more than 15-20 minutes for a repair.
Staff very helpful.
Good quality and customer service.
Please don't assume when a customer brings a part back into the store that the customer damaged it or did something wrong when doing the job themselves.
Very friendly and helpful staff . Very knowledgeable and willing to work even on older bikes . 👍
I did a bike fitting at the store. Sean was great and took the time to understand how I wanted to feel on the bike and got all the settings dialed in. They have great equipment to achieve the perfect fit. Highly recommend!
Their services are excellent. Friendly and the work is done well and in a very timely manner. Highly recommended!
Friendly, knowledgeable, and helpful employees.
Knowledgeable and very customer oriented staff
Service members were knowledgeable and friendly. Service updates were provided in a timely manner.
Helpful and friendly service
Helpful and polite
Friendly, efficient and knowledgable staff. Good communication.