based on 2641 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always very friendly and willing to help in any way they can.
Friendly and dependable
Service was outstanding. The tech was able to diagnose shifter issue and replace cable in about 15 minutes.
Outstanding customer service and quality products
I have always had friendly and supportive service from James in the bike repair in the back of the Downers Grove location. He is extremely knowledgeable, very kind and gives great suggestions and feedback.
fast and timely service to repair my Trek bike
Sean is fantastic to work with. He communicated clearly throughout my bike fitting process and has helped me multiple times since. He makes sure I understand everything I need to know about my bike and is always happy to answer questions.
Service was great e
Great people very friendly, great service
Very friendly staff and helpful natured workers in your store, not too salesy. Very efficient too.
Your bicycle repair technician Jim was excellent in explaining my repairs (two bicycles).
Trek has great bikes that we love and the sale and service in the Store is great!
Friendly and knowledgeable staff.
Friendly staff and great products
Friendly and helpful
Your service people are great.
Sean did a great job doing my bike fit on their computerized system.
The team was great, they were extremely helpful and patient with my questions.
Knowledgeable and friendly salespeople
Expert mechanics and technicians
High quality products
Organized rides and other events
Great customer service!
Very professional staff, But you can tell like what they are doing.
Sean was extremely helpful and knowledgeable
Repair service was very reasonable with my situation and I left a happy customer
Frank was great.
He diagnosed the problem with my wheel and repaired my bike as communicated.
Efficient professional service.
Professional friendly service department.
Helpful and very quick to solve the problem.
Quick and friendly service at this location all the tme
Trek employees are easy to deal with and very knowledgeable about their products
Your technician (forgot his name!) was very prompt in solving the problem.
The problem: The bicycle had a bent frame, where the seat is inserted. This made the seat unstable and made it move up, down and even backwards.
Solution: Your technician bent the frame back into shape, then reinserted the seat after tweaking the frame to make it fit exactly right.
The bicycle is back in working shape thanks to Trek!
The service department is AWESOME!