based on 2727 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The customer service is great, and the guy I dealt with is very knowledgeable.
Quick efficient service
The product stands for itself.
The people experience takes it to another level.
I am a Trek customer at Downers Grove for life!
Needed XL bike helmet and found what I needed quickly with help from associate.
You had the exact E-bike I wanted and your staff were so helpful.
Great help with getting my bee bike set up!
Friendly service, quick turn-around time.
Keep up the good work!
Excellent customer service. Bikes selection is great.
The staff is very friendly and helpful.
Improve inventory of bikes.
Friendly and knowledgeable repair staff.
Always good customer service.
Friendly and prompt service and 22 year old bike that rides as if brand new.
Dropped my bike off for assembly and added a couple parts. Said it could take up to two weeks and ended up getting bike back next day. Appreciate the turn around time and personal attention I received.
Chad spent a good hour with me explaining the different bikes! Excellent service!!
Very informative
I love my Marlin 7. It was worth the 6 month wait. Great job everyone
Quality products and friendly, knowledgeable staff. Always available to help and answer questions.
You guys do a good job. Thanks
Best people, great service, fantastic value.
Very good customer service. I will be shopping here again.
Salespeople should have been a little more friendly!!!
Go work & puntual
Friendly staff, I told them what was wrong and they fixed the problem.
Friendly, knowledgeable staff!
Nice variety of equipment and plenty of mechanics
Thank you for your help with purchasing a bike rack. I was happy it was in stock and when I came to pick it up the sales person was helpful. He also put it in my car for me. Thank you for the great service.
Excellent products and the service at the Naperville location is outstanding !! Great people!!!
Quick service and fair price.
Great staff, friendly and helpful.