based on 2641 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Amazing customer service..
If you are looking to purchase a bicycle Trek in Downers Grove is highly recommended.
Ron was my associate and he is a true professional..
We brought in a bike for repair and they were very helpful, honest and very easy to work with.
I visited the Downers Grove store with my daughter this past Sunday. I came in to have work done on my bike, my daughter wanted to purchase a new bike. The service department was awesome, fully explained all my options and the costs, they were great to work with.
The gentleman that helped my daughter was awesome with her. He helped her chose the right bike for her and she too was quite happy with her purchase and the assistance she received.
I just received notice today that my bike work was completed, and I am very happy with the cost as well.
Team is always very courteous and helpful.
Very helpful on some accessories I recently purchased.
The service was excellent. The bike rides and looks like new. Thanks again.
My bike was in for a whole month and they never called me to let me know. I had been calling often for the first month and it was not in yet. I stopped calling because they told me they would call me. We stopped into the store to find out what was up and it had been sitting there for a whole month. No phone call.
The expertise and friendliness of your staff. Albin in particular is awesome!
The people were really nice and very friendly I would go back again and again. and very helpful.
Great, friendly service and they know what they are doing. Fixed my bike very quickly with a smile on their faces.
I paid $90 for a "detail" and tuning of my older Trek 6500. I spoke to (2) different associates before actually leaving my bike and the word "detail" was used both times. To me a "detail" means to completely wash, clean and wax an item. I got my bike back and the air pressure was under 35lbs, way low, the bike was dirty, like had Not even been wiped down. I could have done better myself with a rag and 5 min of my time. To the point that when I went for a ride at home, the grips left a dirt mark on my hands, that was NOT that dirty before. Also the valve stems were loose and Not tightened against the actual rim of the bike and I was missing both valve stem caps. I looked at the bike inside and clearly did not catch any of this prior to leaving the facility. I spoke to manager Sean/Shawn over the phone, he apologized and was very polite. He said to bring my bike back this fall and they would go through it again free of charge. It unfortunately made me wonder what they did for my $90..?!?! My total bill was $172 for total parts and labor for what I had done. I am Not the kind of person to nit pick on every small issue, but this seemed a little excessive in the "lack of effort/attention to detail" even for me. I guess we will see what happens in Oct when I bring it back again. This also takes My time and effort to drop off and pick up again, which my time means something to me, and this should not have even been necessary. First name removed G.
Always fast and friendly service with top bike mechanics on board...been coming here for many years.
The bike repair/service staff is wonderful. They have never let me down. Very accommodating, helpful, knowledgeable and sincere. They always seem to go out of their way to help me. For that reason, I keep going back. I would only have one suggestion- maybe hire a woman to work somewhere in the store. A friend told me she wanted to buy apparel and had a negative experience with a salesman. She said she would not go back for that reason. I have never encountered that- quite the opposite.
Got my tire fixed in less than 10 min
Excellent customer service from sales and service staff.
Ur guys fixed my problem right on the spot very quick and polite.
Quick knowledgeable service
It’s all quality
It’s a great team and appreciate the quality service with quick turnaround times
The people in the store were so nice to work with! The turnaround time to fix my bike that’s very quick.
Fast service, courteous knowledgeable staff.
Everyone at Trek if Naperville have been fantastic.
Service was quick, work done well and gotten back to me quickly but I don't think I'd recommend a serious athlete come to Trek. Casual riders probably find the place quite welcoming as did I before I got serious about bike racing.
Best staff and shop in the area.
Very service oriented and professional team
No discount provided.
I've had my Trek Dual Sport 2 bike for a few days and am thoroughly enjoying it. I was especially pleased with the service provided by the Downers Grove store, from ordering to picking up the bike.
Chad was EXTREMELY helpful the day I picked it up. He spent well over an hour explaining the bike and answering my questions. Chad took the time to make sure the seat was just as I wanted it. He'd raise it slightly; I'd ride the bike around; and then he'd tweak it again. He did this a number of times until the seat was just right.
Chad also helped me with the accessories I needed, such as a bike rack, helmet, and lights. Overall, a very pleasant experience!
Sean did an amazing job! From the selection of the right equipment, ensuring our custom fit, and even the patience as we picked custom paint- he and the entire staff at Trek Naperville are the best. They have genuine passion for cycling, expertise in their product, and have an understanding of what it means to serve the customer. Our entire experience from beginning to end was one of the best customer service experiences ever. Our finished bikes exceeded our expectations!
Great service
Very friendly & attentive
They know there bikes
Chad came up to immediately and asked if I needed assistance. He then helped me pick out a helmet, and show me how to put on a new neck on my bike. Chad went out of his way, and didn’t make feel like I was a inconvenience to him. Thanks Chad!!