based on 3247 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Helpful and quick. And in.stock .
All good service
Better prices ,coupons
Personal service and professional work. I drive past may cycle shops to this store..
I am happy with the high quality, efficient service I received when purchasing our new bike rack for the car.
Alvin diagnosed the problem with my bottom bracket and fixed it for $30. Great value, timely service and helpful employees! Awesome
The employees were wonderful and knowledgeable and helped us find the correct bike for our budget and style!
Good đź‘Ť
Friendly people and quick service.
The sales rep was impressive
easy to get help with my bike
Nice quality and friendly knowledgable staff
Good customer service .
The staff took time out of their schedule to answer my questions in a thorough and thoughtful manner. It was a busy Saturday morning for them.
The service team and sales team were both incredibly helpful. In addition to dropping my bike off for service, I also needed a new helmet and was impressed with the variety of options.
Friendly. Good service.
Great product and efficient service department.
Like gary or greg store owner, but when we bouth previously, last yar, Indian dude lied. Had to show him the website for the price. No bargaining here. Overcharged us, but that was a year ago, so not much we can do now. No wiggle room, also only place to buy trek bikes & electric bikes
Repair services and shopping help.
I think i took this before and i ment what i said the people who work at this store very sociable had a good time in the store
Work on time!
Great customer service. Friendly. Excellent work. Do not try to overcharge you or make you buy stuff you don't need. Seems like they keep staff for a long periods of time. A great store for service
My experience at TREK Downer’s Grove was by far the worst I’ve ever had at a bike shop.
I brought my bike in for an estimate after being involved in a hit-and-run during my commute to work. When I explained the situation to the man at the counter—who I later found out was the manager—he barely acknowledged what I said and acted as if I was inconveniencing him. Still, he said they'd take a look and provide an estimate.
A few days later, I received a call saying my bike and the estimate were ready.
When I went to pick it up, I was blindsided with a $125 charge—for the estimate alone. At no point did anyone mention there would be a fee. Nothing had been repaired or adjusted. Just an estimate. For comparison, a previous shop I worked with, Wheel & Sprocket, provided an estimate completely free of charge and handled everything with kindness and professionalism.
I was shocked and frustrated by what felt like a blatant ripoff, but I paid the fee, grabbed my bike and the removed wheel, and walked out to my car.
I returned shortly after to ask for a receipt. That’s when things went from bad to worse. The owner made a mocking remark to the manager, saying, “Look who’s back,” while raising his arms in a gesture imitating me carrying my bike. The manager then falsely claimed he had told me about the fee—but offered to waive it if I bought a new bike from them.
I didn’t argue. I just wanted my receipt. But then, in an oddly condescending tone, the owner asked, “Why are you upset? Isn’t this for an insurance claim?”
That’s when I realized what they were trying to do: charge a ridiculous fee assuming insurance would cover it. What they never bothered to ask—or even care about—was that this wasn’t going through insurance. The driver who hit me had none, and since I wasn’t physically injured, the police couldn’t do much. This expense was entirely mine to carry.
The owner and manager of TREK Downer’s Grove weren’t just unhelpful—they were callous, dishonest, and completely lacking in empathy. Of all the stressful parts of this experience, dealing with them was by far the worst.
I will never return to this store, and I strongly advise others to avoid it. On the other hand, I can’t recommend Wheel & Sprocket highly enough. They treated me with kindness, didn’t try to profit off my situation, and truly helped me when I needed it most.
The Naperville team is great
nice variety
I understand I am a good customer and I definitely get treated like one. I have watched how other customers are treated and all customers are treated extremely well.
Service is great! Willing to help! Definitely recommend!
I know that I get dependable products and good service. Staff are always courteous, answer questions and make sure that what you purchase is what you need!
Friendly knowledgeable staff, excellent product assortment, clean store, prompt service.
Having my bike serviced here is always a great experience. This technicians know what they are doing. They are very professional. Also the sales team is great as I am in the market to upgrade and the sales person I spoke with was able to provide helpful details regarding the bike models that interested me.
I'd prefer an email or text after dropping off my bike for repairs. It stresses me out a little just leaving it without any communication for a week.