based on 4877 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly and helpful staff. Patiently answered all my questions and made good suggestions to achieve what I was looking for.
Everything was great. Nothing to improve.
I guess I'm being literal -- If I'm not that likely to recommend you to anyone, it's just because I don't have that many biker friends to recommend you to.
Friendly and timely customer service, smooth working bike tune up.
It would be beneficial to have a complete estimate of the reparation before to do it.
I find $60 forby wheel and chain mounting is quite expensive
Awesome and knowledgeable folks!!
Friendly people, listened to what I needed.
more appropriate pricing...a used skewer that is missing a spring is honestly not worth $15 but the owner there seems to think so, he is who pulled it out of the used parts box and sold it to me
Friendly and professional customer service
We love the Bike Lane and wish we had such an all encompassing Bike store here in Florida. Dorothy, my 2015 ish Trek Silque S is going strong. Hope all is great in VA
Sort feel like I got pressured when I bought a bike years ago - do you still have any exchange programs (for very gently used bikes)?
It’s easy to bring the bike in for a checkup.
People are very friendly and helpful
Increase inventory of clothing, shoes, accessories.
Through the trek website
I like the fact that you are supporting the NOVA composite team.
Great customer service. Very responsive, very flexible, and just a good group of people.
Everyone working at The Bike Lane is welcoming, helpful and knowledgeable. And I cannot say enough good things about the excellent service department — Richard and his team are fantastic. They give me great advice and excellent, speedy service. Really, I don’t want to take my bikes anywhere else for service. Finally, the place has a great vibe — check out the brewery, cafe, and awesome patio. 😃
Derrick is awesome. He is the Bike Whispere
Friendly staff who took the time to help me attach the bike rack that I purchased to my hitch.
Fast and prompt service with a smile. Finished the service on my bike tire before I could have a sip of my delicious, cold beer.
Friendly knowledgeable staff. Always top notch service
Good, fast service. Staff very helpful. Willing to answer questions from someone who knows nothing about bikes.
Sales person was patient with me in my requests.
I like that I can have things shipped to the store and not have to pay for shipping costs. I also like the variety of products offered. However the best part about the Bike Lane is the folks who work there. They are always very patient and helpful.
After a roadside slice of my tire, I brought in my bike for repair and annual service. Everyone was friendly and helpful. Derek, long-time TBL mechanic, addresses all of my questions and bike issues in an expedited fashion. I was able to get back out for my weekend ride after 24 hour service! Thank you, Derek and TBL!
Always great customer service and the friendly smiley faces. i've been coming here for years and never been disappointed.
Provide description of what it is....where it is
Great experience, fast service, and took care of me right away.
fast, informative and friendly
Very knowledgeable and helpful staff. Mr. MJ helped us choose the appropriate additional products for my son’s bike. All other staffs were very helpful as well.