based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly, knowledgeable and return policy if not satisfied.
Very friendly and knowledgeable bike enthusiasts.
I received excellent service from your store. Very pleased. Thank you.
I always turn to Bike Lane in Springfield for our cycling related needs. The staff there is knowledgeable, helpful, and friendly. They display a thorough knowledge of the bikes and other bike gear that the sell, and they are always timely in the services they provide. You really couldn't ask for more in a local bike shop.
Staff is friendly and helpful!
Immediately greeted when I arrived, helpful staff who listened to me and made great recommendations.
Given the current difficulty with getting certain items, The Bike Lane's staff has been very accommodating in offering great solutions, and working with its customers.
Friendly and skilled service. Someone is always asking if you need help. They are attentive to their customers.
We bought a Precaliber 20" for our son. It was disappointing to find when we got home that the tires were not fully inflated.
This is a minor thing, but at this price point for a child's bike we expected a bit better service.
Knowledge of staff is certainly very good.
Love your awesome staff! Always helpful, friendly and know their stuff!
Expert advise and no bs. I always get help finding the right thing I need.
The Bike Lane totally saved us! My son and I were on a 50 mi ride for a Boy Scout Merit Badge requirement, and he got a tire blowout at mile 12.5. We had bought him a cheap bike on the internet to tide him over while he grows so fast, and it was a complete hazard. We walked to TBL, where they dropped everything to replace both tires and tubes, adjusted the brakes, and fine tuned a few things. The service was amazing! It allowed us to make it through the entire ride. We have already ordered a much better replacement bike for him from TBL, and can't wait for it to arrive.
Nice, clean, well stocked store and excellent customer service. I drove over two hours to pick up my new bike at their location. It was well worth it. Would highly recommend The Bike Lane! Thank you!
Service tech listened carefully to the details of the issue with my bike, suggested some options and said he wanted to ride it before reaching a conclusion. I really appreciate his willingness to solve the problem rather than rush to "fix" it.
Friendly and very knowledge staff
Great. Ustomer service, friendly atmosphere and a brewery
Courteous and knowledgeable techs and sales staff. Reasonable prices and quality merchandise.
Super mechanics!
Tech/Miguel did a great job explaining what was needed to get my bike back in riding shape. He also went the extra step in tracking down a part I needed for my rear brakes. Also, the Sales reps I worked with verrified if the required size I needed was available.
The staff are very knowledgeable and helpful.
Very knowledgeable and helpful staff. Mr. MJ helped us choose the appropriate additional products for my son’s bike. All other staffs were very helpful as well.
Very friendly and helpful staff. Patiently answered all my questions and made good suggestions to achieve what I was looking for.
Everything was great. Nothing to improve.
I guess I'm being literal -- If I'm not that likely to recommend you to anyone, it's just because I don't have that many biker friends to recommend you to.
Friendly and timely customer service, smooth working bike tune up.
It would be beneficial to have a complete estimate of the reparation before to do it.
I find $60 forby wheel and chain mounting is quite expensive
Awesome and knowledgeable folks!!
Friendly people, listened to what I needed.
more appropriate pricing...a used skewer that is missing a spring is honestly not worth $15 but the owner there seems to think so, he is who pulled it out of the used parts box and sold it to me
Incredible service from friendly knowledgeable staff!