based on 4897 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly service.
I've been riding and racing for 20 years. I've had a lot of experience and relationships with bike shops. In all my history, I have NEVER had a service mechanic fix something for me on the spot, like Tom did at The Bike Lane. He swapped a tubeless tire for me as I grabbed a hot chocolate. Good stuff.
Derrick is a valuable member of the shop, and I consistently find my bikes in excellent mechanical condition upon return.
Friendly, knowledgeable, no pressure
Great selection of products and very helpful staff.
Best local bike shop in the area! Coffee, beer, bikes. What more can you ask for!!
Outstanding customer service. Thank you for helping me purchase my first road bike.
They were very knowledgeable and helpful. They helped me choose the perfect bike, installed the accessories I wanted on the spot, and even helped me get it in my car. I'll definitely be back.
Online ordering was very easy, great emailed communication from Bike Lane confirming order and sharing shipping info. Thank you!
Good selection pf products and services with friendly and helpful staff members.
My family loves it
Quick, friendly service and terrific products! A+
The people were friendly and informative
Best bike shop in the area
Great personalized service aligned with solid professional experience in a very complex sport makes for a unique experience.
Good service, good quality products, friendly atmosphere.
Knowledgeable staff.Good pricing. Great location.
Friendly, competent and overall fun environment!
Very knowledgeable and helpful staff. The bar is the best! The dogs are nice too.
I like the fact that Bike Lane exists. Staff are friendly and helpful and are quite willing to do special orders. The coffee shop is a relaxing place to hang out after a ride.
Bill is a great bike fitter! Todd gave my well-used bike a great overhaul!
Customer service, communication, store vibe and professionalism.
I came down from Winchester and was able to walk in and immediately get an issue with my bike fixed. The technician did an excellent job at figuring out why my chain was slipping between gears and corrected the issue. This is after I went to a different bike shop closer to my home and they were unable to fix the problem. You guys are the best!
It has never arrived. You took my money but the Bosch 500 baterry has never arrived. I assume it was never sent, as nobody had the courtesy of sen ding me a tracking number or any way to find the damned thing.
So no, I will not recommend you to anytbody
Good communication
Great staff, very helpful!
My Trek Boone was not well. The headseet ISO and the rear derailleur was hopping around. I dropped it off at the BikeLane and hoped for the best. The bike operated and looked like a brand new bike. This is a great bike shop.
Quality products, pleasant staff good service
Great, knowledgeable staff!
Best shop anywhere...no pressure, just great service and advice!