based on 4836 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly and informative about the bike and all the products purchased. Always checking on me and asking did I need anything or have any questions. Taught me how to get in and out of my bike shoes.
Locally owned shop with knowledgeable, friendly staff and immaculate vibes!!
Friendly service very knowledgeable and had my parts
Mark was great on fixing a Kuat bike rack. Excellent!
Great products, great service, and awesome atmosphere. Can’t beat beer, bikes, coffee, and friendly people!
excellent staff. knowledgeable.
Friendly and support the community in many ways. Good advice as well.
Great salesperson. Great expertise. Helpful in ordering products. Great service on tune ups and repairs.
Great
Great customer service
Staff friendly, knowledgeable, and not pushing sales. Will drive from Fauquier every time for bike needs. Much appreciate frank advice and recommendations.
You guys are super friendly, fast, and can usually take a look at my issue right away
Quick and easy repair for a reasonable price
Ensure ordered bikes from Trek come with the specified components or if different from spec, please point out to the customer when picking up the bike. We understand that Trek can change up components, however if Bike Lane salespeople tell the customer before they notice and explain why (e.g. supply chain shortage, best available match, or if substandard-when the correct component can be obtained and replaced, etc.) it will create a far better purchase experience.
Very helpful and pleasant to deal with!
The staff was awesome. They are very knowledgeable and friendly.. We are looking forward to many adventures on our e bikes!!
Great selection and fantastic customer service!
Fair price for good work
Good and friendly device, reasonably priced .
Quick and friendly service! Also, a small, but nice amount of products to choose from.
You guys have the two best mechanics on the planet. Richard and Tom rock.
Friendly people, great service!
Helpful
Great team
Although I live in Florida, I shop Bike Lane when I am in town visiting. Bought a TREK bike from them a year ago. Very knowledgeable staff. They pride themselves with the best customer service. Arnie
The staff is very friendly and helpful. They know the products and what makes the best fit for a person-bike combo.
The local vibe. It is nice to hang out before or after a ride get something to snack or drink at the same time getting bike up grades and chatting with the in house bike SMEs.
I like that you don’t charge me for little tweaks to my bike (although I have spent thousands $ at the store)
Love the sense of community you’ve built
The guy fixing the bikes was amazing. Nicest guy ever, very fast, helpful, kind. I told my son that we had just experienced the best customer service we would ever experience in our lives. He said we should always go to the Bike Lane and never buy a bike from anyone else. Customers for life!
Staff is the best hands down! Very inviting atmosphere, patient with my questions.