based on 4929 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The best bike mechanics.
The repair person was fast and courteous, and a pleasure to talk to.
Very knowledgeable and Helpful staff. Tom was great in helping select the right gloves.
Great service. I'd recommend the Bike Lane to anyone.
The staff is knowledgeable and provides easy to understand answers to any questions that arise.
Fast work
i brought my special needs grandson for his first big boy bye. The staff was very helpful and it was a great experience for the two of us.
You are friendly and know what you are doing.
Great service and even better prices. Never disappointed with this business.
Your service and expertise has been consistent since back in Alexandria days! I have purchased bikes, equipment and repairs from you for over 20yrs and will continue to do so. Thx for just being there and steady!
1. Have appointments for repairs in addition to walk-in.
2. possibly have someone whose sole duty is to check-in bikes for repair so it is a no-wait situation instead of having to wait for the tech to help check-in.
Ordered a bike for my granddaughter remotely (I live in Virginia Beach). My daughter picked it up as planned. Great service.
Great service. But a lack of options to purchase bikes
Great customer service!
Out for you, the biker and not just for the business. Haven't had that level of Customer service in ages. Thank you so much!
Tom in the repair/service Dept. finally solved my 3 year problem by finding the solution no one thought to look for. THANK YOU Tom Sziede. You guys "are" the best!
Marty
Great guys to work with, went out their way to get the wheels swapped on my trek domane so I can use the long weekend for cycling!
The mechanics always do an awesome job and offer quick turn around times. Prices are incredibly reasonable too. My go to shop for all service and equipment.
The service is great
Service was quick and easy, in and out! Great prices too!
Great customer service
The Bike Shop has experts who truly care to make cycling a safe and fun experience!
Great service department! ;)
I trust that the products I buy and the services you perform on my bike are top quality.
Great service and attitude
Knowledgeable and helpful staff.
The woman who helped us was fantastic. We had a bike that was given to us that hadn’t been ridden for years. She checked it out right away and told us exactly what we needed. The bike was ready for pick-up later the same day. Couldn’t be happier!!
Everyone was very professional and considerate of my naïveté when it came to bikes. My son just moved to the area and intends to bring his bike over to be serviced very soon. Thanks for a great service, and a great experience.
Able to service quickly.
The bike was ordered to arrive in early April. I never heard back from the store in early April. I started calling in mid April through early June and each time I called the bike was supposed to arrive in two weeks. Once I talked to the owner in late May early June I understood the shipping issues and the service was great when I did pick up the bike. I am am happy with the bike, but I wish the store would have given me periodic updates and explained the reasons for the delay in April. I had a big bike ride planned for Memorial Day weekend that required hotel reservations and multiple family schedules to be adjusted at the last minute due to the delays and the lack of communication. I now understand that some of this was out of the bike lane control, but the communication piece was not.
I like the staff and the quick turn around on service.