based on 4874 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Team members are always helpful. A minor adjustment by an expert made my bike spin wonderfully.
Good quality and timely service
Very friendly and knowledgeable salesman
Friendly and very helpful service.
Excellent service
You are nearby and have good service on bicycles.
Friendly, helpful, knowledgeable staff, and high quality bikes and components.
Professional
Courteous
Convenience of store location and store hours. Quality products, and helpful staff.
Staff is always friendly and helpful!
Thanks, Todd!
The Bike Lane's service is both prompt and thorough - attributes rarely seen elsewhere.
Steve Y
Be more customer oriented
Richard. Tom and the other guys in the service dept are all great!
Friendly, informed personel. Parts I needed were in stock at a reasonable price.
You all have been so helpful from the very start of us wanting to get bikes! Your kindness, expertise, and patience were top notch! Thank you for all that you do and continue to do!
large service staff, did work while i waited, very satisfied, quality & service.
Good team. Folks there to quickly help with questions, test ride and preparing the bike for purchase.
Friendly call from store to confirm my order was ready.
Bike lane Reston has an extremely helpful staff and some of the best selection around. I would highly recommend you next bike purchase with them. We are returning customers and plan on always checking bike lane Reston first when shopping for a new bike.
Informative, friendly, professional, helpful and never pushy about making a sale.
People selling bikes who know about bikes. Local vibe.
prompt, polite, well done
The service was excellent. Thanks!
Always a great experience at The Bike Lane. Went in to check on delivery of my new Trek Allant+9. Right?!?! Maybe someday but none of this is TBL’s doing. But after talking bikes and telling them I have to ride something, they showed me a few options and I walked out with a new Surly Bridge Club in my size. Thanks Bike Lane, great to be riding again.
Here is what makes The Bike Lane different, Derrick the lead mechanic has been working there 20 consecutive years. He is the best and that type of loyalty only occurs when a business is run with integrity and excellence. Great job Todd & Anne.
Friendly and available parts
Nice
Inventory shown on website was not reflected in what was actually in the store. However I was able to find an adequate substitute.
Friendly, efficient service. Great bike store.