based on 602 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service was quick.
Knowledgeable staff, that listen and provide options.
On line response times were prompt and very helpful. Brent was my contact, his service was exceptional!!
I was assisted by Owen who was incredibly helpful, patient and informative. I didn’t feel rushed, I had a lot of questions, and he clearly had a ton of road experience to offer thoughtful and informed suggestions. I appreciate the range of products from entry-level to established but without the pressure to “upgrade”. Such a great store.
Large repair needed for my bike at end of May. Parts were not expected till July. I understood timeline would be lengthy, but communication was poor throughout.
I reached out 11Th July as I had not heard anything since I gave approval at start of June for the repair.
Received a response back stating they tried to reach out via phone to no avail. So it was just left at that??The mechanics needed another approval to finish the repair and made close to zero effort to notify me. My phone was likely unreachable for a few minutes at most as I drive through dead spots once a week. Additionally my email had already been used as communication between the shop as well, but that avenue wasn’t tried.
I then gave the approval for the tire replacement and received no response back. I came into the shop 5 days later to see what was going on. It seems a response was sent but not to my email. The repair had been rebooked for a few days later. For such a lengthy repair already going on for my bike, surely it shouldn’t have to go to the end of the queue? Especially when a tire replacement is something that could’ve been caught in the initial inspection?
Overall, a lack of customer service effort. A customer shouldn’t be the one having to push the dialogue for repairs.
We ordered 2 e-bikes in store and later got the phone call that only one was „found“ on premises, meaning the other was not available. We ended up buying the one.
I told our sales rep that’s fine, but specifically asked him to install lights, a rack and kick stand. Even though we bought a high purchase item, I felt like we were nickel and dimed with the accessories for our bike. Not to mention our sales rep told us that lights were needed to be purchased after and installed in store at time of pick up.
When we came to pick up the bike, the same rep told us the lights need to be ordered in and then installed later to connect with the display on our ebike (liv rove e+) — meaning we needed to order them before time of pick up so they could be installed. What we specifically told not to do. when we asked for help on purchasing a bike lock we just got confusing answers and no real guidance.
I feel frustrated because we spent over $3,700 in shop with so little support or Expertise. Thankfully I did my homework — but was not impressed with my time there and felt like the sales staff was not equipped to help me make a decision as a customer.
To make it right, the shop should support their customers as bike purchases especially e-bike purchases are big investments and it’s important that the sales team has things in order, so that the investment is worth it.
Im happy with my actual e-bike, but my experience as a customer was lacking.
Good selection and fair pricing.
friendly, knowledgeable staff.
have more selection in clothing, as why not colours other than black for bike shorts?
Great service!
Could not be better and faster service. Thank you
Great help on the phone and also when I came into the store. I came in within minutes of closing time but they still helped me out.
Everyone has always been friendly and knowledgeable. Will continue to use Sweet Pete's for my bike service needs.
Nice service. Good info.
Friendly, knowledeable, helpful staff.
Quick and friendly service!
Quick on the spot repair for a flat tire.
Great customer service from Brant and Mitchell.
Shipping was very fast, pricing was great
pretty good service
You have a very wide range of equipment and looks like your bike shop has complete service facilities besides selling the bikes. And the prices are very competitive. Thank you for the Bell Super Air R.
Great customer service! Always a positive experience in terms of quality and speed of service.
North was incredibly helpful. Really appreciate great service.
Staff was friendly and helpful
Great service from John. Took the time to find a solution o the bent forks on the fyxation.
I received lots of great help from staff - I was very indecisive and was in the store pretty much until closing time but the staff never rushed me or appeared to be impatient with me. On the contrary they continued to try to help me find the perfect helmet :).
I ordered a part from the website that I needed for my bike. It said the item was in stock for either delivery or store pick up. I requested delivery. I expected to receive the part in a few days. Upon processing the order, I was sent an email saying delivery was likely to exceed the normal 7-10 business day turnaround normally targeted. Had I known this, I would have ordered elsewhere. Others could deliver in 2-5 business days. Wish the web site indicated expected delivery times before placing the order. Part arrived 12 bus days later. All good, just timing was frustrating.
helpful, friendly, fast delivery!
Sales and service was excellent
Great prices
Your team was amazing!! Realizing I was in a bit of a time crunch they were able to look at my tire very quickly. Love the automated notification as well. And great friendly feedback on how to avoid future flats!
amazing selection of moutain biking gear and super friendly (and patient!) customer service.