based on 602 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Easy to order and pick up. Staff is friendly.
Very patient and knowledgeable.
Pete is so Sweet.
Excellent service!!
All the staff members I have interacted with have been nothing short of exemplary. I purchased a $100 speed and cadence sensor and the staff were so kind as to install the device to my bike free of charge and did it very quickly. I travel all the way from the east side of the city past plenty of other bike shops just to give my business to Sweet Pete's as I have yet to have a bad experience with them (which is more than I can say for many other local bike shops). 10/10 would shop again.
Very good online store with efficient service.
Good product great service.
You had what I wanted and it was shipped promptly. And I am very satisfied with the article I purchased.
Had the product I needed. Delivery was fast. I’ve never been in the store, but the online shop is very nice.
Ordering and delivery is easy, quick and seamless
Good selection, reasonable prices and quick delivery/pickup
Good selections of products and friendly staff and of course amazing service because of incredible staff.
Service is prompt, friendly and reliable. Products are excellent. Sweet Pete's is my favourite bike store.
The staff are super friendly and accomodating. It’s become my new favorite bike shop.
Quick high quality service at a fair price.
Love
Time to ship online orders lags behind competitors. Currently I therefore only use Sweet Pete's for items that I cannot locate at other online bike stores or my LBS.
Reliable, friendly staff. Welcoming store environment
Great products. Excellent sale prices and fast shipping with sustainable packaging
Friendly service, good clear answers to my questions.
Very happy with the road bike I bought.
Have had a few issues with the bike that have been promptly and effectively addressed by the Service Department.
Finding items and ordering online with no problems,
Prompt response when found that the shoes were not n stock and fast turnaround when found,
Bought a new Kona Sutra LTD and picked it up on July 31st. All the staff I had helping me were great. Special shout-out to the guy working the desk in the service area who also owns a Kona Sutra LTD who spent some time chatting with me about it, helped me figure out how the shifting works so I could get riding home. I'm not a local, but if I knew folks looking at buying a bike in Toronto I'd definitely let me know to try out Sweet Pete's. Thanks!
Your follow up and attitude shows you care. I appreciate that.
Products, inventory (availability), friendly staff
Calling out John Fornasier for some awesome service. Tricky purchase getting the right size with such little stock available, but John got it all together for me. Definitely earned the shop a place in my list of trusted sellers next time my boys break their bikes! Thanks.
Thank you for the fast delivery!
I was buying bike accessories and while in the middle someone came in to look at a bike. I was left at the cash waiting.
I completed the purchase and left disappointed at the service and will not return to B side.
Went to the main shop dealing with a very tall helpful gentleman and provided my some straps for Bordo lock as my locks didn't come with the straps. He went beyond being helpful and will return to the main shop.
Good service and quick mail out