based on 6785 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly helpful staff with balanced recommendations.
I had an excellent bike fit from Mitchell. It was a very good experience and I learned a lot. I’m hoping it will make riding more enjoyable.
Website easy to navigate, one of the few places that had what I needed in stock, product shipped very quickly and tracking info was provided.
Good selection. Quick shipping
Friendly, capable and professional staff with personality and great communication.
Price matching
Friendly service.
Friendly staff available and willing to help
My son is very happy with his new wheels! Thank you.
Great product. Very fast shipping !!! Verry happy.
Sweet Pete's offers high quality products for all budgets and skill levels. The service is amazing! They are my go to bike shop because the service is exceptional. They are knowledgeable, trustworthy and ready to help with all your biking needs. I never feel like I am being upsold, if anything they have provided me with better options that are more budget friendly and often better fit my needs. I can't say enough good things about sweet Pete's. Keep being awesome!!
Don’t know where to even start with this review. This is the best bike store in the GTA. Brent is a bike guru. His knowledge and genuine down to earth way of educating you and making sure you get what you need without any pushy sales tactics is very much appreciated. The bike mechanics are the awesome as well. They have fixed any issue I’ve had with quality work and fast turnaround. Purchased my first decent bike at Sweet Pete’s about 16 years ago and just purchased my dream bike this year based on Brent’s recommendation. Can’t say enough good things about this place. They are the best.
Offer cheaper options.
super attentive staff!
Great product options, fair pricing and fast shipping!
The purchase and pick up was seamless. The staff was very courteous and helpful when I came to pick up the bike. He even helped me load it into the car. Thanks!!
Efficient and friendly service.
The staff that I spoke to to were very helpful and eager to talk with me about what I needed.
Your service department was very helpful and kept me updated with the repairs
Great selection and fast service. Thanks!
Great customer service
Very attentive staff who take the time to answer questions and if they do not know the answer they go above and beyond to determine the right answer!
I was pretty sure when I ordered my product it said it was in stock. I emailed because my shipment was later than expected. I was promptly called back within minutes, informed that it was shipped from ware house and confirmation email corroborated their claim. Given the benefit of the doubt, my shipment was exactly when they said it would be and was exactly what I ordered. I am reluctant to order from most stores online due to wait timesand scammers however I wouldn't hesitate to order from sweet petes again if my LBS couldn't provide what I needed.
Very expensive. No deals offered for purchasing a bike + all accessories.
Kind of indifferent service.
Thanks for the fast service with my emergency situation with my bike!
I always have great service when I go to Sweet Pete's. Staff acknowledge every customer equally, regardless of their bike knowledge.
Excellent staff service with very informed, smart answers to all questions.
The attitude of everyone in your Bloor St store — from Michael (store manager) to Adam (service), they were all so impressive and so relaxed and so customer-centric (again)! Awesome experience. I have already referred you to a very likely new customer.
Staff is very welcoming and helpful. Good selection, fair prices
I meant to fill his out ages ago as you saved the day for my husband's birthday by shipping the Garmin pedals so quickly (a problem of my own making!). It's a pleasure to purchase our ongoing mtb gear from you as you usually have what I'm looking for and get it out to us quickly. Appreciate how responsive and friendly you are when I have a question. You're a local small business I'm happy to support!