based on 6783 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
30 day return for new bike to try it out.
Everyone is super friendly, very knowledgeable. The staff are always willing to spend a decent amount of time with you to help find what you need, even if that's trying a few different bikes out. There's no sales pressure, which make inclined to spend more because I'm getting a good vibe from the store and want to support the business.
The work was done on time, was well explained, and even was less expensive than what I thought it would be.
I found the bike was poorly assembled, the cable for the front disc brake was twisted, we needed to remove the brake lever and install it properly.
Nobody asked about how to setup the suspension for the rider.
I understand it an entry level bike ( I bought it for my daughter) but it will be nice if someone will take the time and ask to setup them properly.
I will go over them and check that everything is assembled correctly before she ride them.
I want give a good feedback to the mechanic of the store, after me noticed the above, I asked him to assist with setting up the suspension and fix the brake cable, he was very professional, kind and willing to assist.
quick, friendly and excellent
Great customer service
Great customer service and fast turnaround on tune-ups.
Good selection of bikes. Knowledgeable staff. Difficult location to get to and no parking.
I just love the service I receive every time I bring my bike in for a tune up. They have a large selection of cycling gear and equipment and the staff are also very knowledgeable and helpful.
Thank you
Adam to the rescue! My son broke his break lever 2 weeks prior to representing Canada at the Pan Am mountain bike Championships in Utah. This specific part was not available in BC so I reached out to your shop. Adam went above and beyond to help us, and my kid is ready to race! Thankuuuuuu Adam!!!!
Great service, friendly, knowledgeable staff, what's not to love about Sweet Pete's
Friendly, knowledgeable staff
I really appreciated Marshall taking the time to walk me through different bike options, tailor info to my interests and knowledge, and make me feel confident about getting back on a bike. I appreciated the full service (helping with helmet, bell, light), that I wasn’t unsold (and that the bike was on sale!), and that I now feel part of a community. I also had a fab interaction with a person when I came to pick up my bike, fun and playful and just what I needed before launching myself onto the road!!
good service
staff was rude. gave me the wrong rim size twice and then made me wait for service.
Great store with amazing friendly service. Highly recommend it
Communication! Training and development!
Hi, I’m very satisfied with my purchase and the delivery service. I took out 1 point because I didn’t received a purchase confirmation and shipping notification email. I will visit your store again when needed. Thanks
Good selection, great deals, fast shipping, and got exactly what I ordered.
Excellent customer service. Great selection of quality bikes and accessories.
ordered a helmet off the website and wasn't notified that the order (apparently) has been cancelled.
Great staff
Super friendly and professional. Actually what you to love your bike, amd not just about making a sale. Brent is awesome.
Work is always very well done and performed in a timely fashion.
Great products and fast shipping
I love this store, great service and very friendly and knowledgeable staff. Thank you!
Fair prices knowledgeable staff, good service.
Amazing shop and great staff. Trustworthy and interested in my riding not just pushing product.
Order was delivered promptly. no issues at all. i would order online agin.
Good price and service. Nice turnaround for online order.