based on 6781 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Online order + pickup
Ian was great. Thank you for making our day a complete success. We had a blast and would highly recommend to others.
Only minor points deducted for the cloogey ecom transaction (different dates, couldn’t reserve bike size etc) but it all worked out and very flexible accommodating experience.
I received great customer service on a recent online order.
Super bikes and Ian was awesome at the brickworks.
Great service from knowledgeable people!
"How did we disappoint you and what can we do to make things right?".
Only a little disappointed I guess.
Seemed like no one wanted to really help. Saturday's right?
Anyways, I purchased a bike online and the only help I recieved was the bike was rolled up to the front for me.
No mention that i might need some pedals as it did not come with any. No body likes to be upsold, but really, that's any easy sale.
Couldn't hold the door open as I struggled to roll it out.
Other then that bike is pretty awesome thanks.
Excellent service! Great trip! Awesome guides (Adam and John)!
the guy that waited on me was great. I drove over from Leslieville to buy my husband kit for winter biking.
I love the customer service. Holly was very helpful and did not pressure in any way but instead educated me in the Fat bike crazed
I would by my next bike from them again
Thanks Sweet Pete's and thank Holly for all your help.
We had an awesome guide for our Fat Bike ride. Thank you
Labour seems a little pricey but I don't have my finger on the pulse of the bike labour market so who knows. In store staff always pleasant and helpful.
Every time I have visited Sweet Pete's, the associates have been very helpful and offer great advice. They also have fair pricing on labour and managed to fix my broken shifter for far less cost than other bike store quoted. Sweet Pete's is my go-to bike shop!
Staff was helpful.
Competitive prices, great staff.
sweet deals and nice staff
good staff, good selection of products.
Well laid out website to navigate through for making purchases shipping options offered
They have wheels and are cheap on gas
Seemed super nice!
Great variety and staff !
I received polite service that was fast but not rushed. I was provided good information about the bicycle I purchased. The staff that assisted me were pleasant and helpful, in fact at both stores in Toronto - the one near Brunswick and the other near Dufferin. It is nice that you have friendly staff. It is good for business and good for Toronto.
Timely, helpful replies
Rob West is totally focused on customer satisfaction.
Wonderful staff
I bought a used/ rental bike and it was dirty. When I asked if they could clean it the lady answered that it was not possible. I think that would have been a very small effort to make a customer happy.
The lady that took care of me was very kind and accommodating but When I asked technical questions about the bike specs she didn’t give deep or relevant information.... she just gave me the beginner non technical surface explanation.
Everything else great. Great bike shop overall
Quick confirmation item was available for pickup
Very helpful and very patient friendly staff
Brand name items in stock and good prices
Great buying experience
Knowledgable staff. Explained the various bikes and their differences. The benefits between the various models.
I made an order and received a response with the expected delivery. The delivery was on time and everything ordered was ok. Definitely excellent service.
Great sales service and clear communication.