based on 6781 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
There was an actual personnal response to the delivery..
Selection and reasonable prices.
Excellent customer service. That is very important and often overlooked. Staff is very helpful.
You had the gloves I wanted.
Great quality and service
Knowledgeable and accommodating staff who are always willing to share their expertise with customers, explaining and educating without ego.
They know their stuff, they offer up options, and make suggestions that make a difference.
I always come away confident that I made the right decision buying from you. Service is excellent.
Expert, courteous, accommodating and quick. Better than online. And the prices are fair.
Rental Service was a great experience - picked up the night before a race rented for 24hours.
Very friendly, accommodating staff. Courteous and patient with newbies and knowledgeable about what's best for each type of rider.
The store had everything you would want in a bike shop. The employees were super friendly, knowledgeable, and helpful!
We bought two bikes and are extremely happy with both. Thank you!
Good price. Great and knowledgeable service!
Very good customer service.
Great team and excellent service at the time of the sale as well as for service afterwards.
Highly recommend the Bloor location.
Sale pricing is excellent and service is great.
I like that you are attentive to what I actually need. Doesn't feel like you are just trying to sell me something to make money out of me. Very understanding when it comes to returns of parts I did not actually need.
Free shipping. Fast service.
The patience of your executives and your honest feedback that helped me finalize my decision. Thank you!
Great prices, great selection, knowledgeable staff
Your employees are incredible and helped make the process of purchasing a bike super easy and awesome! This is the first bike ive invested in and im loving it!
Got a great deal on the bike and the staff is very friendly and knowledgeable.
Good service, willing to refund even if not honoured by manufacturer. Basically wanting to keep the customer happy. Actually in the case problem was solved by staff. I do feel that customer satisfaction comes way before earning a quick buck
Friendly staff
I bought a new bike from Sweet Pete's and the staff that helped me were very knowledgeable and helpful in finding me a bike that was perfect for my needs. They set it up for me quickly, including cutting the handlebars down to make them narrower. The excellent service package that came with the bike was also one of the reasons I chose to buy from Sweet Pete's.
Repairs that I've had done since then have been very well done, fairly priced, and fast.
The bike rack that I purchased has worked quite well so far. The exceptional service I received from Sweetpetes was wonderful. I will definitely purchase from them again.
Great service, great product and a great price. Even when something was wrong with the product (not store fault, but Giant's), Sweet Pete's had full communication and solved the issues right up front.
Rob is the best and super dreamy
Awesome service
Great service!!
Super fast order processing and shipping. Pricing was fantastic on an older model helmet.
High quality and unique products, and I find products to make my riding easier/more comfortable. The mechanics are very kind, helpful and prompt. Really sweet all of it!