based on 6781 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
A good variety of products and a helpful staff who is willing to discuss their experiences in order to ensure you get the right products
Mitchell was very helpful.
Good selection and communication from staff
Great prices and free shipping. Good selection too!
fast delivery
Friendly, helpful, good product selection. Getting sale price in advance of the sale was pretty awesome.
Everyone at Sweet Pete's was super awesome! Thrilled with the new Kona, and delighted by the friendly faces.
Fast shipping!
Did the Sunday fat bike rental and the two guides were great (Ian and Adam.)
I went to both of your locations looking for a helmet. Each time I was warmly greeted and given as much help as I could have wanted without being pressured into making a decision. The staff at each location was able to educate me about what to look for in a helmet and helped me make the choice that was best for me, without selling me more than I needed. Thank you so much!
A better booking system
Lots of bike shops have the same bikes, Sweet Pete's has the best customer service by far. I was able to ride numerous bikes to see how they felt. This was important because I'm just getting back into riding and didn't really know what I wanted. The people out front where very helpful and upon returning the second time to pick a bike out, everyone from the front of store to the folks in the back where great. Very helpful. I'm looking forward to Spring.
Great customer service.
Quality stuff supported by a knowledgeable and friendly staff.
It was easy. Give you a call see if you had what I was looking for. You checked confirmed you had what I needed. Then I checked that you were open on Sunday, yeah, good to go. So I let you know i was coming for a test drive.
The bikes were ready to go when I arrived. A Sunday ride in the sun on a new bike, gee you cannot beat that.
So I have a new bike.
Thanks for all your help.
Dave
I shopped around a lot before going to your shop, perfect balance of holly knowing her stuff and advising and not being pushy with the sale like a lot of other places. Good stock with competing brands which is nice to see. Great experience!
Brent is amazing as always. Great unpretentious service (I ride a bike every day but sometimes feel intimidated to walk into shops), so thankful you people are around in the city. Always highly recommended shop.
Very friendly service. I ordered a bike online that I've been looking all over for and after making the order I found out that Sweet Pete's typically doesn't ship bikes. I talked with John who deals with the bike shop's e-commerce and he noted that it was eligible for shipping and that he'd be able to accommodate my order. He walked me through the process and kept me updated and the bike is now on route. I'm glad it all worked out. Thanks John!
Very friendly and helpful service. Very well informed staff!
Fantastic Staff!!! You guys have a great team there and that’s what ultimately made up my mind to buy my bike from you guys. I live in the east end and find it hard to go out there but Mitchell and Rob really helped me out. Thanks!!
Friendly, helpful and knowledgeable staff makes all the difference. Brent is exceptional.
I really enjoyed the Fat Biking guided tour I went on Sun Feb 16.
It was perfect!
good shopping experience, nice discount on a very good product, very fast shipping.
great service
Great bikes, awesome customer service and guides. Fun trails too!
Great looking store, staff was friendly
Geat product knowledge, selection and quality!
Good kit, speedy shipping, easy transaction. Someday I’ll come to Toronto and visit. Definitely going to keep you on my gear website lists. Cheers
I really liked the bike selection in February and there were some great clearance prices. Staff was quick to serve me and work with me regarding sizing. Thank you!
Super friendly staff, knowledgeable, and wanting to help.