based on 6781 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your employees are friendly, no non sense, and helpful. I can go in, get what I need and they are easy going about it.
Great service. Friendly staff!
Great customer service. Either they have what I want in stock or are very happy to order it. Top-notch mechanics.
Quick service, no problems 👍
Taking the mechanics class with Ethan right now and it is 10/10. Highlight of the week. Now you guys need to (a) offer a follow-up class and (b) maybe shoot some video and have that on hand for participants. Oh, and having it weeknight evenings would likely be even better considering the archetype of participants (four dads in my class = weekends are harder).
Very reasonable prices & shipped quickly from Canada
helpful and knowledgable staff
I love that all the staff are so friendly and helpful. We have never been disappointed!
I think that Pete has a special talent in choosing such highly professional staff!
Easy purchase. Quick delivery. Easy website to use
Competitive pricing, good selection, great service, fast shipping
Friendly, knowledgable and great service!
Good stock. Quick and efficient delivery
Every time i bring my bike in for repair i always receive honest and excellent customer service!
Always my go too bike shop even though it's not in my hood but it's still in the hood.
Friendly and helpful staff
Good selection of products
Good sales
Commitment to friendliness and service and professionalism.
Excellent first time experience! The shop is organized, clean, and sharp looking. Product selection is superb. Excellent balance of MTB, Road, and commuter bikes. Quality products over quantity for sure.
Marshall helped me purchase a commuter bike and he was fantastic. He was clear, concise, and knowledgable when presenting the choices I had.
I've purchased bikes around the city and you're definitely in the top 3 in terms of customer experience.
Shops around the city should definitely use your store as a model of running a customer-first business. The fact that you sent out this survey means the owners are serious about improving their business and know what they're doing :) Keep up the great work!
Good variety, decent sales, and the staff has always been a pleasure to chat with
The delivery was really fast.
Very prompt
My partner raves about your service, so I wanted to get some things for him as a gift. I was worried about him seeing them if they were delivered when I wasn't home. John reached out, let me know my options, and everything was delivered quickly and efficiently. Thank you!
Friendly staff. Customer service for me is a high priority.
Good selection including bike packing gear, big store, friendly service
Wide selection, knowledgeable staff, quick service
Nice products and choice
Your products are pretty standard bu, I am very happy with the great quick service you have given me.
I want to thank you for treating my purchase from you very well.
Thank you,
Last name removed
Awesome delivery, tire looks fine, just need to install them and test them. But service impecable. thanks!
great people. very helpful!
sweet pete's is my preferred bike store. gr8 staff and good selection.
Everything. Your attention to detail, your welcoming and polite respect for every level of rider. Your selection of tools and willingness to find rare parts. Your atmosphere of well cred for and happy employees. You guys rock.
Wicked price and crazy fast delivery !!