based on 6787 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I got a great deal on my Five Ten Freerider Pros! Best price around!
Local businesses need supporting.
Replied with product enquiry with some diligent research
they were fast and friendly
Advertised an item on the website as "in stock". After payment, I found out that it was in fact "out of stock" for the foreseeable future. Disappointment and refund requests ensued.
Staff wouldn't install the front rack for me and I felt looked down upon because my bike isn't shiny and new. Not very welcoming or helpful :(
Very clear, specific assessment, prediction of timing and communication of what was needed,
Excellent product knowledge & service
Straight forward and upfront about issues during the sales process. If I'm going to form a on-going relationship with a service business a "soupy sales" approach will have me running for the door. Under the current conditions with a disruption in the supply chain, Sweet Pete's was up front helping keep my expectation in-check. This is the kind of store that will win my patronage.
The turnaround time for curbside pickup was so fast, I was shocked, made my day.
I've had great help and responsiveness for Sweet Pete's over the years. Really appreciate their commitment to customer service. Special thanks to John F.
Very helpful and friendly!
Very friendly staff, great products
Convenient
Nothing to complain about. Everything went smoothly
Asked for a brake service, didn't happen. General tune-up did not include any kind of cleaning. $80 later the bike looks and feels exactly the same. Booked in for a certain day via email, was made to feel teh drop off was a huge inconvenience and the service could only happen next day.
Took the bike to Bike Depot down the road to get the missing brake service done next day. Perfect same-day service, cheap and efficient.
Friendly staff! Fair prices
I had to connect with you about why it was taking so long to get my order. No communication after the max delay for shipping (3-10 days).
You kept me informed. Realizing that pandemic is delaaying factor the items arrived in good order.
You are the "cool" bicycle shop. The place feels open with lots of space. Everything seems well chosen, like the owners evaluated the best options before selecting to carry a brand. It seems less corporate than the place down the road. Staff seem down to earth and genuinely concerned about people getting a good bicycling experience.
Friendly, trusting and helpful
Had exactly what I was looking for at a great price
Quick, efficient and cordial
When I order something online please be realistic about availability. I was disappointed the item had to be ordered from the US supplier and I had to wait for delivery. If I had known this up front I would feel better about it. The store pickup experience was great, though.
Waited several weeks for my order and when I contacted you for an update it turned out nothing ever happened with my order and it was never sent out. After I contacted you the order was organized and sent out but it was disappointing that it failed in the beginning and it was up to me to make that apparent.
Delivery was so very late...
My opinion and constructive criticism/review is that the employees (sales person) at the store have to be more calm, patient and attentive when serving/attendance the public, like supportive the costumer listening them calmly and patiently. But they are all good people I know exactly how this work. But every time I go to the store, they almost always want to guess what we're going to say or something. Especially now in these pandemic times, only two people come into the store once, one attendant for each one. In my case every time I buy over the internet and I will just pick it up at the store. But I really like the store and the online service is very fast and good, congratulations! Thanks!
Your page didn't have an update on the quantity left on your shop.
I ordered what l wanted and was disappointed the next day when your email stated hat stock was inexistant.
Great service, answer questions promptly, great selection, quick shipping.
Helpful staff; knowledgeable; provided all details and options relevant, including hidden pitfalls that may beset taller cyclists; accommodating; responsive.