based on 6740 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was very satisfied! I was pleased to recieve a call from the mechanic working on my bike to confirm the items on the work order soon after dropping off my bike. The mechanic was very knowledgeable and I appreciated the time they took to explain everything carefully to me. When I picked up my bike I couldn't have been happier with the work!
Thanks for the excellent service!
No one got back to me
Called your shop for availability of Wahoo products. Voicemail suggests I write an email which I did. Talked with Mitchell;
Is the Kickr or Kickr Core available?
-no.
-Another email: actually yes.
Ok, what price ?
- x and y.
Ok i’ll Take the core, do you need a deposit?
-....
Next day
Hi, I want to purchase the core from you and pick it up.
-Sorry sold.
What?
-yeah I told you to go in our website.
Really?
-....
And ghost.
As expected, no complaints.
Really helpful and informative in helping to choose comparable products for items not in stock. Also friendly and helpful support team when responding to emails following up on orders.
Tenacity in resolving any issue!
Brent was very helpful and attentive to all the questions and needs. Excellent service!
Great service and attentive. Very responsive and timely turnaround once appointments have been scheduled.
I would highly recommend you find a solution to contacting you by telephone. I get that email is easier to manage, but often enough people want and need to communicate in a more responsive and iterative way to schedule service and discuss their needs.
Unable to go to the location I contacted Sweet Pete's via email and had a very timely and helpful series of emails with Brent.
Prompt response and item ready for pick up same day
No manual, no sign off at delivery, no paperwork. Nice guy though
Helpful service, quick turn around for a tune up and easy location to get to.
Helpful staff; knowledgeable; provided all details and options relevant, including hidden pitfalls that may beset taller cyclists; accommodating; responsive.
I got a great deal on my Five Ten Freerider Pros! Best price around!
Local businesses need supporting.
Replied with product enquiry with some diligent research
they were fast and friendly
Advertised an item on the website as "in stock". After payment, I found out that it was in fact "out of stock" for the foreseeable future. Disappointment and refund requests ensued.
Staff wouldn't install the front rack for me and I felt looked down upon because my bike isn't shiny and new. Not very welcoming or helpful :(
Very clear, specific assessment, prediction of timing and communication of what was needed,
Excellent product knowledge & service
Straight forward and upfront about issues during the sales process. If I'm going to form a on-going relationship with a service business a "soupy sales" approach will have me running for the door. Under the current conditions with a disruption in the supply chain, Sweet Pete's was up front helping keep my expectation in-check. This is the kind of store that will win my patronage.
The turnaround time for curbside pickup was so fast, I was shocked, made my day.
I've had great help and responsiveness for Sweet Pete's over the years. Really appreciate their commitment to customer service. Special thanks to John F.
Very helpful and friendly!
Very friendly staff, great products
Convenient
Nothing to complain about. Everything went smoothly
Asked for a brake service, didn't happen. General tune-up did not include any kind of cleaning. $80 later the bike looks and feels exactly the same. Booked in for a certain day via email, was made to feel teh drop off was a huge inconvenience and the service could only happen next day.
Took the bike to Bike Depot down the road to get the missing brake service done next day. Perfect same-day service, cheap and efficient.
Knowledgeable, good listeners, take the time to assess and analyze the customer and then make several recommendations. Great service.