based on 6740 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had to connect with you about why it was taking so long to get my order. No communication after the max delay for shipping (3-10 days).
You kept me informed. Realizing that pandemic is delaaying factor the items arrived in good order.
You are the "cool" bicycle shop. The place feels open with lots of space. Everything seems well chosen, like the owners evaluated the best options before selecting to carry a brand. It seems less corporate than the place down the road. Staff seem down to earth and genuinely concerned about people getting a good bicycling experience.
Friendly, trusting and helpful
Had exactly what I was looking for at a great price
Quick, efficient and cordial
When I order something online please be realistic about availability. I was disappointed the item had to be ordered from the US supplier and I had to wait for delivery. If I had known this up front I would feel better about it. The store pickup experience was great, though.
Waited several weeks for my order and when I contacted you for an update it turned out nothing ever happened with my order and it was never sent out. After I contacted you the order was organized and sent out but it was disappointing that it failed in the beginning and it was up to me to make that apparent.
Delivery was so very late...
My opinion and constructive criticism/review is that the employees (sales person) at the store have to be more calm, patient and attentive when serving/attendance the public, like supportive the costumer listening them calmly and patiently. But they are all good people I know exactly how this work. But every time I go to the store, they almost always want to guess what we're going to say or something. Especially now in these pandemic times, only two people come into the store once, one attendant for each one. In my case every time I buy over the internet and I will just pick it up at the store. But I really like the store and the online service is very fast and good, congratulations! Thanks!
Your page didn't have an update on the quantity left on your shop.
I ordered what l wanted and was disappointed the next day when your email stated hat stock was inexistant.
Great service, answer questions promptly, great selection, quick shipping.
Friendly, very knowledgeable staff who listen to you and don’t push for sales, reasonable prices and high quality products
website not accurate. Made an online purchase and got email next day order canceled due to not in stock.
The staff is always very friendly and helpful!
efficient, honest and friendly service. prompt on-line service scheduling process.
responsive, helpful and delivered what was promised.
Approachable, friendly and helpful.
Great bikes great service.
I received an immediate response to my inquiry and received my order within 3 days
Friendly and fast service
Honesty, quality, good products
You have fantastic people doing-a great job. You found me a part no on else could find . The other stores did not want to make any effort to look for. I appreciate the extra effort you made to search for my shifter. My bike riding is now 10 x better. Thanks!
Most of the experience purchasing the bike was fantastic. but when we went to pick it up the guy in the store made no effort to adjust the seat of the bike or provide any sort of an overview of the features. Nobody was in the store so not sure what was up.
Staff are knowledgeable, helpful, patient. Quick lead time from online purchase to pickup. Appreciated advice on frame size.
Kona Honza is spot on for my grade of trail riding.
I'll be back with my 10 year old son looking to upgrade from his current mountain bike - early next spring.
Sweet Pete's is the best! Thanks for the great service and prices. Ordering online was a breeze and quickly fulfilled. So much better than that online behemoth. Thanks sweet Pete!
You had all the parts I needed, not just some of the parts like other retailers. Decent prices and good selection work every time.
Your staff are friendly, quick to respond to my emails and very helpful.
Took a long time to ship (I did have items in the warehouse but did not know there would be a wait time untill after ordering). For what i ordered it wasnt a big deal but a faster turn around, or knowing before ordering, would be nicer.
By comparison I ordered an item from a Vancover bike shop on the same day and time and got that order a 3 days before yours. I'm in Ottawa.
Friendly staff! Fair prices