based on 6787 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Grateful for the quick turn around, and the explanations of my questions and concerns. It's a weird and stressful time for almost anyone, so I appreciate the care!
Fast and friendly service! Bonus points for good social distance measures.
Good communication, fast service, fair price
good selection, website is kept up to date and store pickups are quick & easy
Great service, friendly and honest
Friendly and knowledgeable!
Large selection.
In store pickup was convenient.
Quality service and products. Non-pretentious environment. Speedy processing. Professional and honest communication. Covid-19 protocols are executed effectively on the store front; makes customers feel safe.
Your selection is great and you have stock on some items that are hard to find right now
Super friendly and very helpful! Was in and out in a matter of a few minutes. Excellent customer service even during a pandemic!
Great bike selection in usual times, speedy service
East online ordering, prompt return of emails, easy in store pick up and helpful staff.
Sales staff are the best! They are very experienced riders, friendly, and interested in selling the right bike. They take whatever time is needed to get you the right bike - without trying to upsell. That was my experience many years ago with this shop and it was the same experince this time.
Quick and easy
Always a good selection of products and great service.
Knowledgeable, good listeners, take the time to assess and analyze the customer and then make several recommendations. Great service.
I was very satisfied! I was pleased to recieve a call from the mechanic working on my bike to confirm the items on the work order soon after dropping off my bike. The mechanic was very knowledgeable and I appreciated the time they took to explain everything carefully to me. When I picked up my bike I couldn't have been happier with the work!
Thanks for the excellent service!
No one got back to me
Called your shop for availability of Wahoo products. Voicemail suggests I write an email which I did. Talked with Mitchell;
Is the Kickr or Kickr Core available?
-no.
-Another email: actually yes.
Ok, what price ?
- x and y.
Ok i’ll Take the core, do you need a deposit?
-....
Next day
Hi, I want to purchase the core from you and pick it up.
-Sorry sold.
What?
-yeah I told you to go in our website.
Really?
-....
And ghost.
As expected, no complaints.
Really helpful and informative in helping to choose comparable products for items not in stock. Also friendly and helpful support team when responding to emails following up on orders.
Tenacity in resolving any issue!
Brent was very helpful and attentive to all the questions and needs. Excellent service!
Great service and attentive. Very responsive and timely turnaround once appointments have been scheduled.
I would highly recommend you find a solution to contacting you by telephone. I get that email is easier to manage, but often enough people want and need to communicate in a more responsive and iterative way to schedule service and discuss their needs.
Unable to go to the location I contacted Sweet Pete's via email and had a very timely and helpful series of emails with Brent.
Prompt response and item ready for pick up same day
No manual, no sign off at delivery, no paperwork. Nice guy though
Helpful service, quick turn around for a tune up and easy location to get to.
Quick service and shipping, competitive pricing even against big box stores!