based on 6901 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great knowledgeable staff and quality product and a range of pricing including sale rack
Great customer service - they go out of their way to be helpful.
Efficient and friendly!
Amazing service. Friendly and prompt
Very helpful, knowledgeable, and friendly. Put service ahead of "the sale". A great experience.
Everything from start to finish was as one would expect from an independently owned shop. Great communication, passion and integrity from the moment the order was place to when it was picked up.
A++
They got the goods
i had a good, prompt, friendly, knowledgable, and fair priced bike repair recently!
Great service and delivery
Great selection of products and even better service!
Easy to book, fast, safe arrangements
You guys are awesome! I do my best to support Toronto LBS, but sometimes I go with the "other" route because I want fast shipping.
I can't believe I ordered and got the pedals in 21 hours. Thank you for focusing on making your ecomm business responsive. I'll be back!
Very friendly and punctual.
Good inventory, and great turn around time on orders.
Your web site was very organized and functional - every part of the ordering process worked - it was simple and easy to use ( unlike many others).
Delivery happened exactly indicated.
A great experience!
Thanks.
Take care.
Quick quality service.
Solid peeps, knowledgeable and kind staff
My son request a gift card from your bike shop specifically so I trust you are the best!
Costumer service was great after the fact but the website could have been more clear prior to placing the order on delivery times.
Good selection and stock
Quick, friendly, and delivered right to the door. Very happy. Thank you!
Easy to navigate website, products in stock, competitive price and fast free delivery. What more could I want?
Your service!!!! Fantastic!!
Great!
Haven’t received it yet but I have purchased from you before and it was a great experience
great shop, great service despite the challenges of the pandemic. Very happy to actually have my email answered, compared to other bike shops in the city this is fairly rare. I appreciate these are difficult times - so thank you for your help.
Excellent and very fast service
Fast treatment and shipping of my online order! Thank you!
To be honest I thought it was a little pricy. But one thing that really stood out in the wrong way was that my bike wasn’t cleaned. I thought for that price a cleaning would be included, but when i received my bike it looked the same as it did when I brought in. I can’t remember if cleaning was on the list of things included in the tune up, but I know that places I’ve gone to before it’s just standard.
I love that the staff does the best job they can to get my often flat tired bike repaired and speedily ready for pick up!
Friendly helpful people. I would suggest maybe trying to hire women also? 😀