based on 6787 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
quick in and out for a pirchase
receptive and understanding, plus quality service.
Quick, accommodating service. Thank you!
Realy good service thanks !!
when i placed my order, i felt i had selected “in stock” items...here i am, 3 follow-up emails/over a month waiting and filling out a survey while my items haven’t shipped yet. i understand the covid-19 being an outlier, however am still disappoted as i have had direct communication with employees about my products, uet again no product.
I had good curbside service for my order. Sweet Pete's had the bike lock I needed and my order only took a day or two to complete. Plus it's locally owned.
Product in stock delivered well before expected date. Will shop here again
Communicate when order has shippped. Provide tracking number.
you guys rock. you're an institution in the city. keep it up.
Friendly! First stop for bike parts.
Very personal and honest. The delivery was made right to my door and was told I could return the product for a full refund if I didn’t like it.
Easy to go the curb side pickup
Sweet Pete's is a fabulous place to go - the staff are always professional, courteous and do a tremendous job with whatever needs doing! I also really appreciate feeling welcome there - I've never felt belittled when I don't know something - the staff explain things clearly and kindly. I'm a Sweet Pete's fan for life! :)
Trek bikes, sales
Personable, friendly and knowledgeable staff.
Professional and timely communication
Great service so far. Haven't received the product yet so can't comment on it.
The friendly staff, that nice Sullivan that served me yesterday. The mechanics in the back fixed my spoke and the bill was manageable!
Great friendly staff who are very knowledgeable
you guys ROCK MY SOCKS
Great service! I have already recommended you to family.
I love my new grips!
Thank you.
Needed gift cards mailed outside of the GTA staff very helpful and accommodating
Good prompt service in a covid safe format
My husband's birthday in next week; I am certain he will be very happy with my purchases from Sweet Pete's.
I was particularly happy with the ordering and delivery process. Thank you so much!
Reliable Canadian bike shop, fast shipping
best service, very helpful staff
Online assistance is excellent. great range of products.
I haven’t gotten anything yet, nor have I had any correspondence about my order status. So... hard to say how I feel the store did.
If there is an update on where my order is at, I would really appreciate it!
Prompt in responding to emails and provide useful information over the phone. Thank you!