based on 6901 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quality products from a neighborhood store.
best service in town
Friendly staff, always knowledgeable, I’ve always felt welcome whether in buying a bike or a pair of gloves.
Good customer services
Excellent service, fast reply
All good and delivered on time.
fast shipping
Fair price
Quick service, reasonable price, and relatively obscure/obsolete part was in stock.
Timely, professional and friendly.
Quicker shipping than Amazon !!
Very happy with my new Shimano shoes Thanks!
Excellent & reliable products. Great customer service my order arrived very fast.
in stock - prompt delivery
Good service
Shopping online is never easy, especially for a cycling newbie. Rob was incredibly helpful!! Took the time to help me find shoes and made the process super easy. Thank you!!!!
Good selection of bicycle parts and tools.
Excellent website for online purchases
Larger selection of e-bikes.
Easy to order online, was notified a few days later and went for p/u - all smooth and easy.
Prompt response, knowledgeable & helpful staff.
You have a really good assortment, fair prices (there are lower online prices) for the convenience of local sourcing. Website is pretty good - navigation is logical, filters and inventory status. Happy customer and will be back.
I ordered a tool as my boyfriend's Christmas present 4 days ago and it arrived today. Very impressed of the fast delivery and the quality of the product. 100% would recomend to anyone looking for a good service and quality!
First off, I ordered 2 items several days ago and, according to my records, the shipment occurred on the very last day of the shipment window. Secondly, I don't have the goods yet and you are asking me how the experience was? Sucks not having the items especially as I am leaving to go into self-quarantine for the holidays with my out-of-town children so I will not have these items "under the tree." And I paid $14 in shipping to not get these items.
I realize you can stand being your automated estimates, it is a Christmas rush, etc., but you asked how I feel.
So to answer your question ("what can we do to make things right"), refund my shipping fee.
We were able to get some useful product information over the phone which helped us decide between products. Ordering was easy and email notifications were clear. Pickup was smooth and pleasantly carried out.
Thanks!
Timely , honest, good people
My bike rack was in stock and the order was processed very quickly. The best part was the pickup process. I found staff helpful, friendly and fun. Did I mentioned professional?
Great products, good prices, easy online experience, good communication. And hand delivery - socially distanced, of course - in less than 24 hrs... what more needs to be said?!?
Friendly and very competent staff. Reliable quality bikes and accessories.
Good product choices on your website
I thought I'd submitted my online order but I hadn't. I received an email (automated, I assume) from your website asking if I'd meant to submit it. So thanks for making that happen because that would have been disappointing otherwise. Guy at the shop where I picked it up was efficient and friendly. Product looks real nice to me -- hope the recipient likes it! Happy holidays, folks. Hope the new year is a great one!
Great service, friendly staff.