based on 6740 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I called to purchase a helmet for a my brother in law who lives in Toronto. I spent a good 20 minutes on the call with the very helpful person taking down all my details, address, credit card details, posting address, email.
I expected the order to be placed and to receive an email. After one week of no communication I called back. The new person said none of my details were logged, that it would not be possible to take an international credit card (AMEX) and that I needed to find someone with a Canadian Credit Card.
I was frustrated but agreed to do that and I said I would call back. He then said that it would not be possible to make the purchase over the phone. I literally told the guy how difficult it was to buy from your company.
He told me that by going the website I would just be ordering from a machine as opposed to a human.
I went to the website to ordered the helmet, I ordered them most expensive Giro model and what do you know, the website accepts international credits cards, not only that, it accepted international debit cards!
I would not recommend your service to other people.
Very fast turnaround time
service was great
Great store and easy online platform.
like your pandemic set-up - feels safe and for the most part your sales staff is very helpful and patient - i will continue to come back to your store as i am happy with the help and service!
Always knowledgeable, follow thru is always excellent.
Straightforward e-commerce experience and curbside pick up was a breeze. Love my bar mitts and happy to have a local place to buy them from.
Purchased a gift card. The process was seamless and the gift card was received by mail within a couple of days. No issues, no complaints!
Great service and great advice
The product I purchased was amazing. Easily the best mtb I’ve ridden. The service was also amazing. I didn’t spend more then 10 min inside sweet Pete’s. It was fast and great customer service
great service, response
When I placed my order for curb side pick up I was told that I would receive an email when my order was ready but I never received an email. I tried calling and emailing about my order but never got a response.
So, I just showed up at the store a week after I placed my order and it was there... but the people at the store couldn’t find it at first.
I love your shop but this was not a great experience.
Excellent service, quick delivery and very friendly people. The staff that I interacted with were great, knowledgeable and obviously bike people.
Staff are super helpful and patient, and the store are well stocked with parts and accessories. :)
Great service
awesome customer service
Excellent communication. Fair prices, and fast at shipping the part out too.
Great customer service and friendly staff.
I love that the staff does the best job they can to get my often flat tired bike repaired and speedily ready for pick up!
Friendly helpful people. I would suggest maybe trying to hire women also? 😀
Great knowledgeable staff and quality product and a range of pricing including sale rack
Great customer service - they go out of their way to be helpful.
Efficient and friendly!
Amazing service. Friendly and prompt
Very helpful, knowledgeable, and friendly. Put service ahead of "the sale". A great experience.
Everything from start to finish was as one would expect from an independently owned shop. Great communication, passion and integrity from the moment the order was place to when it was picked up.
A++
They got the goods
i had a good, prompt, friendly, knowledgable, and fair priced bike repair recently!
Great service and delivery
Great selection of products and even better service!
Quick easy pickup, mechanic who didn't work front desk was friendly and helped me out