based on 6740 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You guys are awesome! I do my best to support Toronto LBS, but sometimes I go with the "other" route because I want fast shipping.
I can't believe I ordered and got the pedals in 21 hours. Thank you for focusing on making your ecomm business responsive. I'll be back!
Very friendly and punctual.
Good inventory, and great turn around time on orders.
Your web site was very organized and functional - every part of the ordering process worked - it was simple and easy to use ( unlike many others).
Delivery happened exactly indicated.
A great experience!
Thanks.
Take care.
Quick quality service.
Solid peeps, knowledgeable and kind staff
My son request a gift card from your bike shop specifically so I trust you are the best!
Costumer service was great after the fact but the website could have been more clear prior to placing the order on delivery times.
Good selection and stock
Quick, friendly, and delivered right to the door. Very happy. Thank you!
Easy to navigate website, products in stock, competitive price and fast free delivery. What more could I want?
Your service!!!! Fantastic!!
Great!
Haven’t received it yet but I have purchased from you before and it was a great experience
great shop, great service despite the challenges of the pandemic. Very happy to actually have my email answered, compared to other bike shops in the city this is fairly rare. I appreciate these are difficult times - so thank you for your help.
Excellent and very fast service
Fast treatment and shipping of my online order! Thank you!
To be honest I thought it was a little pricy. But one thing that really stood out in the wrong way was that my bike wasn’t cleaned. I thought for that price a cleaning would be included, but when i received my bike it looked the same as it did when I brought in. I can’t remember if cleaning was on the list of things included in the tune up, but I know that places I’ve gone to before it’s just standard.
Knowledgeable, helpful and patient. Thanks!
Quick and easy.
great to be able to rely on knowledge, experience and professionalism of your service team
Service was fast, efficient.
Had the bike I was looking for during the pandemic.
I traveled from Bowmanville
Process was very easy
Thanks First name removed
Personal and good service, reasonable prices, and advice.
Fast service, attentive staff. Provided advice and recommendations. Would recommend!
The staff was very friendly, helpful, accommodating and knowledgeable. I look forward to buying my next bike with you.
Expensive and unfriendly
I understand it’s a pandemic... but it would be great if you answered your phone
I know of other bike stores in the city that do. I wonder how many people call SP but then do not send an email? It’s potential lost business
All the best guys!
Rob West was very helpful. Fantastic!
Easy to book, fast, safe arrangements