based on 6901 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Order confirmed on Feb 25. Not yet shipped on Mar 4
Great selection of products geared to the die hard cyclists. Looked all over Toronto and GTA for the Elite Leggero Carbon Bottle Cage. And Sweet Pete's Bike Shop had exactly what I was looking for. Great service and patience in customer service. Highly recommend.
They were helpful
John was super friendly Via e-mail and was able to address my questions quickly and also took the extra effort to find something that would work for my situation.
Just bike parts
very helpful when I called and assists me very well unfortunately the shoes i got are way to small.
even thought the cm length is the same as my current ones they are way smaller.
the sizing for spin shoes doesn't make sense but i am sure you see that all the time.
i will be returning my shoes and hopefully can get another pair.
Great customer service
Spoke to manny
Very helpful and very nice
Great amount of stock for parts.
Everyone I've spoken to has been incredibly helpful and informative. I'm very happy with my purchase and experience!!
Great service: the staff are patient, knowledgeable, and responsive. I really appreciate Sweet Pete’s being available during this time and the measures they’ve taken to ensure safety during COVID-19
Brent is the man!
Follow up was good
Super friendly, open with the whole process and clear about what was needed. Really good pricing and service.
I found the website to be really easy to use, informative, and the purchasing experience was seamless. I emailed in a question on timeline and I got a phone call back almost immediately. I needed to switch an order and when I reached out via email, the response was quick and positive. It was my first experience with Sweet Pete's Bike Shop and since then I've already placed two more orders for other components.
I’ve had timely and helpful email exchanges with SP’s staff - very helpful for a newcomer to the sport!
Knowledgeable staff. Timely service. High quality products. Excellent Covid protocols properly and consistently implemented. *We’ve already recommended you to someone.
quick and friendly service! had all the products i was looking for! thanks!
Service. Sales people. Friendly helpful.
Excellent service and goodproduct selection.
Was able to make quick adjustments on the bike to make sure it fit my daughter.
30 day trial and explained warranty.
great staff, great service. You guys are the best.
Excellent customer services! And product availability. Keep the good work.
Great quick response to fill my order. I'd buy again from here for sure. Thanks again.
Good selection of goods, professional and friendly service, convenient store location.
Both Mitch and Brent were very knowledgeable, honest and quickly answered all of questions and concerns. They were very flexible especially given the current COVID situation. They helped me understand what size was right was for me and they were honest and genuinely interested in me getting the bike that was right for me. I would not hesitate to purchase bikes from them in the future.
This is the first time I have shopped from your store.
I am actually from Ottawa.
I did want to let you know that you were referred to me by Zahava. What a great person to deal with when buying a bike.
all was good.
Great customer service. Friendly funny rad. Not corporate.
Great Price, Fast Shipping
10/10 - very quick and high quality turnaround on mechanical services from my local bike store.