based on 2093 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The customer service is outstanding. This was a service call to dismantle a weight machine. The gentlemen that came to my home to do this were very personable, professional and did an excellent job. When they came to re-assemble the machine they were very efficient and had everything back together is excellent time. This had to be done due to ground water in my basement. I purchased a treadmill from Schellers and this is the best treadmill I have ever had. The sales staff was excellent in explaining the features of the treadmill and having me try it in the store before purchase. I highly recommend Scheller's for any and all types of exercise equipment.
You guys really seem to understand what customer service is about, and that is rare these days. The service technician (Dave) is a terrific asset. He is extremely knowledgeable and personable.
We appreciate the great customer service provided by the Okolona team. We have purchased 3 bicycles for our grandkids and have been happy with all 3 purchases and the services provided.
Laurie D
Dave was outstanding!! He went above and beyond to help us!!
Quality products with helpful and friendly staff
Great products! Great service!
My bicycle was serviced and now it is ready for riding. Quick turn around and at a reasonable price.
Very helpful sales rep. Let me test ride multiple bikes to make sure I found the best fit for me.
Professional, competent, friendly.
Very easy to speak with a knowledgeable person about any bike-related issue.
Services are done quickly
Fast, friendly service and very thorough with high-quality
They were very helpful with answering all my questions and getting my bike tuned up.
Jon was extremely helpful in selecting a perfect bike for me. It has been a long time since I’ve been to Scheller, but when I needed a bike, that’s the first place I went. Because they have quality products and terrific service, It was the last place I needed to go.
The folks at the Preston street store are wonderful to work with. They treat us with respect, take the time to explain what needs to be done and why, are on target with their estimates of time and costs, and are bicycle enthusiasts like we are. We enjoy doing business here.
They have nice equipment. The staff was helpful. They worked with me to find the best exercise equipment that was right for me. Thank you.
SO helpful and informative.
The salesperson was very helpful and knowledgeable.
Excellent mechanic and customer service
John done an excellent job repairing my Catrike. The chain tubes are now better than new. Service was quick and efficient. Very satisfied. Trike rides and feels new although it has over 8 thousand miles on it. Thanks!!
Ben was super quick and helpful in guiding me to a great helmet for my four year old!
Quality services and bikes. All our needs were taken care of at once.
Tracy and staff are very helpful and knowledgeable. This is the place to go for your cycling needs.
Friendly staff and many items to choose from. Very helpful and knowledgeable on products.
WE have two old K-Mart Type Bicycles, they have kept them going for us for years.
Many thanks for that.
They did the best they could to get my problem repaired under difficult circumstances . They keep me informed through the process.
Shelters staff is courteous and they know their bicycles and how to maintain them. They deliver when they say they will also.
Friendly atmosphere. Timely repairs even when understaffed. They truly care about service.👍
Expensive, but good quality
Josh's customer service was simply STELLAR! I had made an online purchase of a Trek Verve bike, whose frame would have been way too big for me. Josh called me before the order went to the warehouse to check if it would be a good fit. Thank goodness he did because the frame was MASSIVE, And since it was a close out, the bike could not be returned!
He invited me to come to the store to help find a bike that was a much better fit! I really appreciated his approachable and respectful attitude and his willingness to go out of his way to assist me!
I would highly recommend Josh and the other folks at the Okolona store to anyone who appreciates great bikes and customer service!
Thank you, Andy!