Customer Testimonials
Adam and the team have been great. Helpful when I first got a bike in January and last week when my tires seemed to be losing air easily. I’ve purchased several items from the store because of the service experience there. In the months ahead we are excited about the bike lift being built locally in a development. I hope this brings much deserved trade to our LBS here in Bella Vista!
Very professional
They kept me informed about a product recall. They are always knowledgeable and helpful.
Great selection, great service and repairs are quick and reasonable!
Excellent staff! Friendly, knowledgeable, and from a service standpoint, provide exactly what you ask for. Took my bike in with all Campy Super Record components for a new Campy cable set, chain, jockey wheel replacement, and servicing of every bearing on the bike. Had a lot of techs over the years do these types of services. Never got a bike back that was as well done as this experience.
When I recently took my bike in for its first one-year service, the technician cared for me in every possible way--ensured I was comfortable in the facility while I waited, addressed the issues I identified as needing attention, helped me figure out how to get my helmet adjusted, and did great work on my bike. I truly felt like he was interested in my personal wellbeing as well as the condition of my bike. GREAT SERVICE!
Knowledge of mechanics. The willingness to go the extra step to make sure I was happy with my pitches.
Fast service. Great quality bike maintenance.
Very dependable and available.
James is a rockstar. 10/10
Good, qualified people.
I am very grateful for the professionalism of the service team. They gave expert advice and provided both value and quality.
Great knowledge and great service
Excellent service . Very friendly
Great service ! Have used in north west ar while up there so glad to have one local now ! Love phat tire
Super knowledgeable staff and major nice guys. Quick to respond to any issues and helpful with anything you ask them.
Nickel and rest of staff were super helpful and appreciate allowing me to return the bike rack that didn’t work for me. Thanks!
Awesome customer service!
I went into Phat Tire with the intention of receiving product recommendations for a few upgrades to my existing bike. Mark did a phenomenal job of tracking down parts to meet my desires that work with what I've got. There was a little hiccup with the vendor sending out the correct parts, but Mark did everything within his power to get me taken care of. I'm new to the geographic area and I'm glad I found a bike shop I can go to get my needs met by great folks. Unrelated to the purpose of this survey, Mark also got my girlfriend hooked up with a great bike prior to this. We couldn't be happier.
-First name removed H.
Service was friendly and quick!
Helpful, knowledgeable, fast service, good value and nice to work with
Excellent mountain bikes for rent and next-level service. Nickel was welcoming, knowledgeable, and spent extra time with me even though he was juggling other customers. What a great selection of legitimate, high quality mountain bikes. Grant also stepped in when Nickel wasn't available to help with my return. Overall, I couldn't be happier--thank you, Phat Tire-- and would give this shop more than a 10 if I could.
Had a great experience at phat tire OKC! They got me set up and on my way in less than 30 mins
I called on Sunday, Martin answered all my questions. We arrived on Monday, Martin was who waited on us. He helped us pick the size we needed for our grandson. They made sure everything was ready to go on it. It was an easy process!
It was an overall great experience. I am new to biking and the staff was extremely patient and accommodating. They were not pushy salesmen at all and explained the pros and cons of various options rationally and honestly. Would definitely recommend.
The place is great. Most of the time they work on your bike immediately and get you back out on the trail. The guys are awesome.
It was all great
Excellent Customer Service and Expertise.
Staff was very informative & helpful.
Very helpful guys! Polite and answer all my questions.