Customer Testimonials
The staff were VERY helpful, friendly, and patient. Didn't feel rushed and genuinely felt like they were there to provide the best advice. Also, were VERY fast in installing new handle bars. Appreciate the quick service and they even led me out of store and held door open since I had my bike with me (Bentonville branch).
Great service!
Great bike shop. Quality and efficient products and services.
I appreciate that you take time to help all of your customers equally, regardless of their bicycle knowledge or bicycle type or experience. Truly you have the heart of a teacher.
The staff are always friendly, knowledgeable, and very helpful.
The staff at your store were very professional and met all of my needs.
My wife had 2 flats on Saturday morning and the crew worked us right in. Super helpful and friendly! 👏👏👏
Great service and quality products!
My tire was flat this morning after a wheel change yesterday. Will bring it back today. 😟
Employees were easy to talk to and helped me find what I was looking for immediately.
Ben was great! Hewas able to fix my bike quickly and make some great recommendations for an improved ride. It's people like Ben that makes me only want to come to Phat Tire for all my mountain bike needs
Thank you again Ben for your wisdom, kindness, and quick fix
Friendly and helpful salesmen. Knowledgeable about all bike styles
Grabbed a simple product and Kevin at the store was very helpful, kind, and insight on what we talked about. Great experience and happy to come back!
Friendly, knowledgeable, and quality service!
Edmond and Bentonville locations!
Excellent staff and service
Phat Tire is a really great shop. Everytime I'm in Bentonville I stop by. I've bought all pads, bike parts and maintenance items and everytime the folks at the shop haven't steered me wrong.
I was looking for a specific saddle which wasn’t stocked at the downtown Bentonville store. Your team member was very helpful in putting in a special order. It came in a week earlier than expected and I was notified promptly. Also very happy that I have 30 days to try it out, although I rode on it yesterday and it’s a keeper.
Good selection, friendly, knowledgeable, helpful
Fast courteous service.
I came into get a break cable and Phat Bicycles had exactly what I needed.
Excellent customer service! Bought a bike rack. Assembled. And even loaded it in my car for me! Nice job!
Very nice people and got the repairs done very quickly! we were from out of down and wanted as much ride time as possible. You guys made the repairs quick and at a great price. Great store and gear as well!
I've been a customer for several months and am very impressed with their service and products. I first brought my bike in for a good cleanup and new cassette, chain and cables. They have always taken great care of me since and I'm happy to have found them.
Received quick service on my bike. Reasonable rates.
Fast friendly service. Reasonably priced!
Prompt, professional
You always help me as fast as you can.
Knowledgeable and courteous staff, always a pleasure to deal with.
Kind, friendly staff, good selection of options available.