Customer Testimonials
Friendly and competent staff. Work was done well in a reasonable time.
The staff is super helpful and kind - they explained everything we needed, would be good to have, and what was not needed at this time to get our bikes back into working order. You feel like you can trust them when you say you want something done, they take a look and say no its not necessary to do because the part is working fine.
Alex and Morgan made our bike rental experience easy. Morgan outfitted the bike with a bag and we spent the rest of the day hitting up all our old haunts. Really special day for my wife and I. Thanks for making it great!
Very helpful and explained the bike repair to me easily
The staff at this place is incredibly knowledgeable and friendly. They’re always ready to help you out and make notes as you ask questions or figure out the best service package or options for your mountain bike. The support is great from the moment you walk in the door.
Your staff!
We rented a bike for my wife and the team set her up with great care. They gave us great recommendations on the bike and where to take my family. Less than 10 minutes into the ride, my wife took a spill (not a bike issue) and broke her arm. The team was very accommodating to our issue. Very much appreciated!
Service was knowledgeable, friendly, quick, and very reasonably priced!
Great vibes!
Personable customer service, with a smile…genuinely willing to help and offer guidance for all things bike related. These guys are the embodiment of what bike riding is all about.
The mechanics are always very helpful and respectful
Very friendly and helpful staff
Service is always wonderful
Phat Tire is the best!!
The staff are always very helpful. I don't feel like I'm being pressured. Always very patient, answer any questions I have with thoughtfulness and patience.
Fabulous customer service! And knowledgeable!
Great service technicians.
Straight forward advice on my two ancient bikes. Fixed the best option at a fair price. Nice people.
Everyone in the shop is very knowledgable and takes the time to talk to their customers about bikes, life, whatever. Great personalized experience!
Great team that are terrific to work with. Very knowledgeable and will take the time to discuss the service needed to keep your bike in perfect condition.
⭐️⭐️⭐️⭐️⭐️
Very impressed with your expert advice, very friendly and helpful service, and you also had all we wanted in-stock. Also very convenient for our grandson to try out the bike at the excellent Bike Park that is a very short walk away. It was a real pleasure! Thank You!
Incredibly knowledgeable mechanics and awesome customer service. Their folks ride all types of bikes and can work on everything. Really dig it there.
Quality service.
Staff is very friendly, helpful and knowledgeable of all the products they sell. They hooked both my wife and I up and are very satisfied with our purchases. We will be back!!
I had a great experience visiting phat tire in springdale for the first time.
The staff were able to help me during the OZ-3 Day Stage Race, in a pinch, to ensure I could be ready, for the next day’s Stage. They were very helpful, in a time-critical situation.
The customer service is exemplary, it is a small shop but they have quite a few options. They are very knowledgeable and helpful. They don’t try to oversell their products and services and they seem to truly care about customers needs.
Friendly service
Friendly, helpful, timely!
LBS that works with you, I have been going to them for the past 2 years - Always have been timely on repairs or tuneups. Advice they have given has been solid from equipment to trails.
Excellent service very professional, I highly recommend this bike shop