Customer Testimonials
I love the attention to detail and patience that I receive each time that I visit Phat Tire. I love riding my bike and I am not a “true and hard “ bike rider. With the staff having this knowledge, they still treat me well by being courteous and informative.
Great service. Skippy was amazing.
Seem friendly and ready to help. Stay that way, and you'll keep my business. Don't be like lewis and Clark and start ripping people off and not answering phone calls after you get my money.
I was greeted by a wonderful shop dog and employees as well. They were able to help point me to what I needed to get back on the trail and went the extra mile to see if the Bentonville location had something specific I wanted. They even asked if I would be joining their group ride, which I wasn't aware took place. Thanks for the hospitality!
I live being able to stop in and have my bike checked out and lubed. I always get good feedback when I do and I usually learn something.
Knowledgeable and helpful.
Always take the time to fully address any issue and fully explain all of their rationale.
Carson, and Kevin always go above and beyond for me.. you couldn't ask for a better crew, the friendly atmosphere but also the knowledge and recommendations they give me is worth so much to me. For instance I'll take my bike in to have something done and Carson finds and fixes issues I didn't know I had, he keeps my bike on the trail and rolling fast. Kevin is always so friendly and happy to help me look for parts and take some time to make sure I get the answers I'm looking for. I race for bike lab but I wouldn't trust my bike with anyone else but Carson. Big thanks for all the help over the years.. buy those guys some tacos!
Great service! Great atmosphere. Thanks!
Ben was very helpful about some bike adjustments I was asking about and also make sure we knew about the weekely ride.
Everyone was very friendly and helpful. Quick turnaround on bike repair. My rotor was damaged from air travel. Huge shoutout to everyone who helped get my bike fixed for my race.
Top products lines and an amazing customer-oriented staff.
What is not to like?
They were extremely helpful when we were making a major decision on getting trikes. They educated us on them, let us take a "test drive", and will be helping us learn how to ride them when our arrive.
I enjoyed my visit,
I had a great visit to your shop this past week. Roth helped me navigate the trails that matches my needs and skill level. Thanks for the great help. Cheers! Scott
This is the most organized and friendly shop I’ve ever used. I suggest this to anyone wanting a quality NOKC LBS!!!
Great service, knowledgeable people, fair price
The customer service was excellent!!
Excellent customer service!
Super friendly always go out of their way to help out. I’m a Customer for life
Everything! The store is stocked, service is excellent.
Service Manager Carson Barbour was friendly and knowledgeable. Work was done in a timely manner and all questions were answered. Nice store in general.
Excellent selection of high quality products, and knowledgeable and friendly service people.
great selection and amazing service
Very helpful staff!
I like Trek.
I like the personnel and service.
Nice new shop, great service and bike/parts selection
Like that you are on the bike trail and the employees are super nice to deal with.
Chris was great.
Great service