Customer Testimonials
Staff attention to detail & customer service.
Jessie fixed my flat. QUICK and informative. Thanks!
Service tech was thorough and gave me options on what needed to be fixed. Left it up to me to decide which I appreciated the no pressure stance. Communicated with me throughout the process. Received the bike back and it looks and rides great.
Amazing customer service and they always take the time to explain things to my son so he fully understands how to get the most out of his bike.
Professional and polite, very helpful.
They always make you first
The staff was excellent !!!!
Great service parts came in when promised
Friendly salesman and layout of store
Jax is very professional and they were able to order a specific pair of shoes I wanted that they didn’t have in stock.
Jessie the service manager is a great guy and very knowledgeable. He takes care of me every time I bring my bike into his shop!
Great staff & services
They were very helpful
Prices were fair. Employees were helpful with my decision making. Kept me informed about extra time needed for ordered parts.
Thanks for the wonderful service! Long time customer and I apologize on my end for my part in the fiasco. Hope all is well.
They were very helpful and friendly. Great service. 👍🏻
I took my mountain bike for a tuneup. They explained thoroughly the tuneup options based on an initial inspection of all parts of the bike. The tuneup was completed in 48 hours as promised. High rating for their focus on providing exceptional service.
Service department is always friendly and takes care of my repairs quickly; go the extra mile to get me back on the bike !
The customer service was incredible! Very helpful and knowledgeable staff.
Friendly, very helpful, honest
Everyone works hard to assist you in making an informed choice on a purchase and/or servicing your bike.
I went to Jack’s bicycle on the 11th Saturday afternoon because my wife and son had dropped two bikes off to get Repair which I always buy the Fix flat repair package on every bike that I have apparently one of the bikes did not have the package from what my wife told me, but when I arrived on Saturday, the gentleman took the extra time to find it I really appreciate it and everything turned out. Great I appreciate customer service like that nowadays wherever you go, they always have a habit of saying it’s not there. Nothing that I can do about it, but this gentleman took the time and indeed. And they took care of it
Customer service is great! I brought in an old bike to convert to single speed and they treated me like if I just bought a bike off the showroom floor. Nice to see a bike shop that treats us like family.
Everyone was very helpful. Everything was marked and clearly displayed.
Top knotch service and retail.
Impeccable customer service from everyone. Went to service an old bike and was only in town for several hours. They serviced my bike and did it with a level of respect forgotten in today’s society. Even though I’m 40miles away no doubt I’ll service my bike here again. Worth the trip.
Will in service treated my back with experience and TLC. Anders is always quite knowledgeable and helpful.
Knowledgeable. Friendly and lower price
Positive personal interaction with the team. The current team members are responsive to my requests and concerns and got me the part that I needed in a timely manner even though they had to order it. I appreciated that!
Very friendly and helpful. Good quality products as well.