Customer Testimonials
The service was very good and very familiar. Thank you for making customers feel like part of the house. The quality of the products are very good and have a variety of prices for all consumers.
Smooth transaction and great personalized service. Will definitely keep coming here for my bike needs.
Great customer service!
Employees are incredibly kind of helpful.
Good knowledge of bike, recommendation. Wait time for a new bike is very reasonable.
Absolutely experts on everything Trek. Great service and always return my bike clean and looking like new>
Always helpful and very friendly
Top notch customer service. Friendly staff. Very professional.
helpful and friendly staff , great products
I can always find what im looking for!
Nate did a great job working with us.
Jessie, Colin & the team were great on this rainy Saturday. We were wrapping up a 10 cycling vacation on the CA coast and decided on a scenic spin from Irvine to Huntington Beach. Well the skies opened up and I ran over something that caused sealant to run down the rain-filled gutter just as we pulled into Huntington Beach. A local gave us directions to Jax and there we spent the better part of the next two hours thawing out, eating, topping off sealant and waiting for the storm to blow through before our return to Irvine.
Thank you,
Michael & Michele
Craig and Joseph are super nice dudes who were helpful, thorough, knowledgeable and just fun to hang out with. Felt like an intro to Murrieta biking community and not just buying a new bike. You guys are killing it!
Great customer service!
Great bike service!
The guys always do a great job!
Eddy was very kind, professional and helpful. It was my first time shipping a bike and Eddy walked me through the process making it easy and giving this old man a piece of mind! Thank you!
Fantastic staff! I was in the store, about a month apart. I first met with Manny who was more then helpful in guiding me towards a bike that would fit my interest and needs. When I first arrived, the store was closing for lunch but they left me in where I was helped by Manny. Fast forward about a month, I return to the store and meet with Collin. I take about my earlier interactions with Manny and he helped dial me into the right choice of bicycle for me. I needed several accessory (including a helmet) and he helped select one for me. Both sales reps were very patient and knowledgeable when answering my many questions. Thank you very much!
Had what I needed
The care and professionalism that I received
Great service
Fast, friendly, and very competent.
Excellent service very friendly
I thought the staff at JAX was super professional and knowledgeable. I brought in a European bike and Lawrence was able to help me identify ways to improve comfort while keeping within the aesthetic of the bike.
friendly, knowledgeable staff. local bike-shop vibe, without "localism". really like to give them my business when i can.
Knowledgeable staff that goes out of its way to help you with your bicycle purchases
Nick in Service exceeded my expectations. Everything was easy, straightforward and friendly.
Johnny in sales did a great job explaining e-bikes.
Throughly knowledgeable, friendly and professional.
You have a great staff!
Good service and friendly staff.
done on time
I like how knowledgeable and friendly the staff is. Very personal and willing to help. I go to Jax for all my biking needs
Great friendly service.
This was first time in this store. John was helpful in helping me choose a bike helmet. He described the differences with the helmets and showed me the proper way to wear the helmet. Thank you John and I will definitely be back.