Customer Testimonials
Appreciate the work done on my bike!
Very knowledgeable technicians and friendly!
A bit pricey but but we'll worth it!
Thank you!
I love my new bike. Thank you so much Jenna!
Your people are knowledgeable, genuinely care about meeting customers’ needs and don’t push the upsale.
Super friendly and helpful staff!
Service quality, product selection (just enough inventory) and location are unbeatable!
Went to IMT late afternoon on a Friday with a flat tire. Needed a new tube and tire. Expected to drop it off and pick it up another day. Person in the repair shop said he could have it ready in 15 minutes. Every time I have gone to IMT it’s been fast and very friendly service!
Staff was very helpful with finding me the parts I was looking for.
Your people.
Very glad to be able to make a deal at the Boise store. I saved a ton of money, and the mounting service was very quick. IMT will be my go-to store for winter sports going forward.
You were very patient with me in spite of my not showing up when I should have.
Friendly knowledgeable staff
Quality and selection. Great staff.
Friendly staff, great service. I came in to find a jacket for an upcoming trip & the staff helped me find what I needed.
Had them heat mold my ski boots. Polite, quick, and most affordable that I have found.
Great Patagonia selection!
Great assortment, either you have what I'm looking for or willing to order it or help me locate it elsewhere. The staff is often very friendly. I've had a few times when the (male) desk staff at the bike shop was a little "gaslight-y". As a woman in a male dominated sport, I was hoping that the service desk staff would be as great as the (male) sales team that I purchased my bike from at IMT and listen to my concerns when explaining what was wrong with my bike and not write me off.
You carry gear that is not sold in my state. For example, you carry backcountry alpine ski equipment which cannot be purchased here.
Customer service is great. Everyone is friendly, professional, and helpful. I am always greeted when I enter and assisted promptly. Service is always quality and generally quick. When it does take a few days due to them being busy, the promised date is always met or exceeded.
Excellent service and trustworthy bike mechanics.
Wonderful staff and very professional
Got a great price on an awesome sea to summit sleeping pad. It shipped quickly and arrived well packed and as described. Would definitely order again.
Nice selection from quality brands, super approachable staff, knowledgeable staff.
You offer a wide selection of bike equipment and are willing to take on challenging projects.
We have purchased a few models of bike from the Meridian Shop. Fittings and repairs have always been excellent. Braxton has always provided great information and solid work on the bikes necessary
Knowledgeable, friendly staff.
Friendly and knowledgeable staff
IMT is a long time and established part of our active community. They stand behind you and all of their products. Plus, it is always fun to come by.
Great service and help in deciding which bike rack to purchase. They even helped to call and see if I could get the free bag, which we did. Very helpful and follow up when it arrived. Store location is great and not hard to get to with plenty of parking.
My order was shipped within a few hours of being placed and arrived promptly. I was pleasantly surprised by this level of customer service. I will definitely be a return customer and would highly recommend Idaho Mountain Touring!
Friendly staff