Customer Testimonials
The repairs on my bike were completed early, the customer service was excellent, and the price was very reasonable.
I bought my bike from the Meridian store because the employee helping me was very knowledgeable and helpful. I found the same excellent employee traits when I took my bike in six months later for service.
The staff was friendly, helpful and had just what I needed
The staff is very knowledgeable and helpful. They really know their stuff and relay the info in an understandable manner. The maintenance area is top notch with great technical support.
Excellent selection of a carefully curated selection of brands. Friendly, knowledgeable staff. I came for gifts, which I found, and also got two t-shirts that I love. I mostly appreciate that you were around before I moved away from Boise, and still here 30 years later.
Everyone was very friendly and super helpful. We came in looking for a bike for my wife and they found us a perfect set up. They delivered as promised and we were happy with our experience there
High quality stuff and great service!
Walked in, immediately approached by team member to help me with my bike I was frustrated over. Service was quick and done correctly, no pushing, up front and honest with what I was looking for, made suggestions and gave me few options to choose according to my budget. It was a nice and smooth visit to the store.
High quality, lots of variety
I'm always greeted when I enter the store, which is nice. I'm continually impressed with the customer service at the bike repair desk - staff are friendly, explain everything thoroughly, and do a great job with maintenance and repairs.
They offered to help install the product for free
I went there with a flat tire. The service guy acknowledged me right away and was able to fix the tire with a new tube and within about 10 minutes I was out of there.
Braxton did a great job working with us to get the right trike and the additional items needed.
He was great to work with to adjust the trike to fit.
Thank you
Terry
Sabrina was great. After reviewing my needs, she helped me select the perfect bike. I interacted with several other team members - super knowledgeable and helpful!
I appreciated that staff was kind, informative, and didn't try to take advantage of a novice biker. I also appreciate that Idaho Mountain Touring is a local company and I stand by supporting local.
Location, hours, service, selection, staff knowledge are all strengths at IMT
The employees at this location are the best, reason I keep coming back.
Great service — go out of their way to offer help and recommendations
It was a great store and great atmosphere! Got asked if I needed help a few times walking thru the store!
Service is always prompt and friendly!
The customer service is excellent.
Best bike maintenance team in the valley. I bought an Orbea somewhere else about eight years ago and a couple years after that had it modified and ever since then I’ve had trouble with it and have been to several shops in the valley, but your team was the only one that could dial it in. And you’ve been able to keep it dialed in. Extremely satisfied customer.
Kind, professional, personalized service.
Bike shop does a great job
Staff are very friendly and helpful
Knowledgeable staff! Stories is somewhat small, decent variety. I bought some shoes for mountain biking, and just tried them out yesterday, they worked great!
I like the fact that Idaho Mountain Touring has been a part of the local community forever!
I purchased my first mountain bike way back when ? Fast forward and I placed a phone call to request tires and tubes to restore a 30 year old kids cart. Your staff was able to help fit us with the requested products, take a cc over the phone, and have the products ready for pick up.
I like that! Thank you xxx a happy … now grandparent !
I love this place, it really is the only place I trust my bikes.
All the staff are pleasant and welcoming. Willing to help you out no matter how small or big the job is needed on your bike .
Charley was a great help in finding the best bike for our 6 year old. Many thanks
The staff were super friendly, knew the products well and provided great mechanical support. I did not have an appointment but Braxton was able to make immediate repairs to my road bike when I dropped by and the costs were very affordable. This was my second great experience with this shop.