Customer Testimonials
Brian was very helpful and was a big help in finding a bike for our daughter. Excellent customer service and an overall great experience
Fast, friendly, and professional service!
Simply a great outdoor store with excellent customer service throughout.
My husband Bob and I have shopped at IMT for over 20 years, and will continue to do so.
All the sales associates and service associates are friendly, knowledgeable and helpful.
I was especially pleased with the attention and service of Zax and Hannah on the day I was there. They spent time helping me find just the right Trek eBike, and then outfitting it for my needs: different tires and pedals, fitting me for a new bike helmet. And finally, giving me instruction on how to maintain my bike to keep it working well
I will continue to shop with IMT and sing your praises to anyone who asks where I got my fabulous bike!
Cris
I bought a men’s swim trunks but got the wrong size and do not have my receipt
Am I able to exchange the size?
Great service. Friendly helpful patient. Love it.
I called and asked a question about shipping and when I placed the order at three it was shipped the same day. Great service!
Job well done. Bike rides amazing
Great customer service from all employees. Gave us ideas for local trails. Ended up canceling my back order because of the long wait time for the bike. Employees still were pleasant even when I was canceling.
Very helpful personable service.
Fast service. Easy to use website. Thanks!
Great customer service and quick shipping
Quick shipping. Nice layout on website.
Very responsive and nice to deal with
none
Very helpful I was looking for electric bike. And they treated me fairly and kindly. They had good information. The sales people were cheerful
I enjoyed the knowledgeable friendly staff who were focused on what I wanted and needed to know as person new to mountain biking. Thanks for your time answering questions providing thorough but simple and understandable answers.
Quality products, knowledgable friendly service.
Nice people at meridian store
The staff at Idaho Mountain Touring are so kind and knowledgeable. I popped in on a whim and they were able to help with what I needed. Can’t wait to visit them more!
The team at this store has been so great every time I have been there. They fixed my bike in 10 minutes and it works better now than it did before. I will use these guys for any bike needs going forward.
Prompt and hassle free service.
Great staff!!! Everyone was very helpful
Super fast service. Professional, affordable and done right.
Friendly and di what they said they were going to do. Thank you for the great service!
Customer-focused and knowledgeable staff, professional ski and bicycle technicians, and high quality products.
Quick shipping! Item as described!
They were all very kind a sweet!! My bike was also ready earlier then they said it would be!!❤️
Ryan was extremely helpful when I rented a mountain bike for half a day.
He put in the time with me to show me a better trail app, and tell me his favorite trails.
He figured out a route suited to me, with the time I had left to ride.
He then went over the trails with me in detail, how to link them together. He wrote the directions too.
Ryan pointed out and explained the features of the gorgeous Trek bike to me. Mountain bikes have come a long way, since I last rode trails.
I so appreciated Ryan taking the time to make sure I had the best time on the trails.
Really kind, patient fellow.
Thanks for a great day + excellent customer service.
Your merchandise is top notch too. Found some great running shorts to boot.
Thanks again,
Krickie
You’ve always done great in the 30 years I’ve been shopping at IMT!