Customer Testimonials
Fast and efficient service. Great prices!
I really appreciated the personalized service and I never felt like the associate was in a rush to get me in and out. I do think that the store should offer some sort of discount on related accessories when a customer spends 6k on a bike though...but maybe I am just old school.
got the job done quickly and professionally
Friendly knowledgeable staff
Selection
Minimalistic open space, good quality, limited selection but not too small (not too big to he overwhelming). Great service. Bike repair area right there visible on the sales floor. Knowledgeable associates.
Fair prices , excellent customer service, and prompt shipping.
The people that helped us in your store
Staff were super responsive and went out of their way to make us a priority.
Quality products and friendly staff.
Great service and I value supporting our local businesses - especially the downtown Boise location!
The employees were helpful and friendly. Very knowledgeable. Thank you everyone it was a pleasure
Liked that I could wonder the store without hassle. Checking out was a bit of chore as it look as though folks were trying to get away from that job.
Covid has really caused a problem getting bikes (lots of things). In spite of that we got our bikes relatively quickly.
We added several accessories - lights, bottle holders, and slimmed the tires - and that was done quickly. We’ll talk over with friends to see what other accessories we should get and get them soon.
Got the bikes at 5:00 and immediately road them 10 miles. Nice ... very nice.
Took a new bike, purchased out of state, into the shop for some adjustments and they helped me on the spot. Spent about half an hour on my bike and even adjusted some of the gear I had attached that needed retooling. Used their own parts and only charged me ten bucks. They also directed me to an outside supplier for a part that would work best for my bike instead of trying to sell me something they have. I was impressed with the fast, honest, and helpful service. This will be my go-to shop for bike maintenance and supplies going forward.
Customer service.
Competitive pricing and friendly service
I live out in Meridian, and initially thought I had ordered my new Trek bike from that shop. I was never too crazy about the customer service at the Meridian shop, however out of convenience that is where I decided to look for a bike. They did tell me there was a Trek available to order and I called Idaho Mountain Touring to order the bike I wanted. By accident, I ordered the bike by phone with the Boise, downtown shop.
I am so happy it worked out that way. When I picked up my bike in Boise, the staff was extremely friendly and helpful. The energy of the store was completely different from the Meridian store. My son raced road bikes and cyclocross bikes, and when we needed parts or service, the Meridian staff was arrogant and never helpful. It always felt as if we were bothering the staff when we needed supplies or a minor repair. As a matter of fact I had a bad impression of Idaho Mountain Touring prior to my experience with the Boise shop just recently. Great Job Boise Shop! You flipped my impression, and now I will go to your shop for anything bike or outdoor related.
Isabel
Knowledgeable, friendly service
Emma did a fantastic job working with us and keeping us up to date on our e-bike.
Everyone was so good to us and trying to get everything done v we needed. Even going beyond the mark. Thankyou❤️❤️
Needed some tire tubes. First time in shop, very nice, well stocked and all the staff was friendly and helpful.
Good selection of apparel, and a knowledgeable staff.
Always impressed with the service I receive at Idaho Mountain Touring.
Very friendly and helpful service !
Great, fast service on a new tube install! Will for sure be back in the future.
Customer service and store offerings
Fast delivery, products available and ready to ship!!
I love my new bike, and I really appreciate the free tune ups. Everyone there has been friendly and professional!
Quality merch, quality, friendly and super knowledegable staff, and superior customer servcice!