Customer Testimonials
Super helpful people
Products and staff
I took my bike in with a blown-out inner tube on Memorial Day. My expectations were low because it was a holiday. The person took it in immediately and did everything in a few minutes. I was blown away how fast and nice they were. Saved my day off! Thank you so much.
Had a great experience purchasing and picking up my bike. Everything went really well
Mike in the bike shop a great help in repairing my tire on Sunday communication great.
Staff is very knowledgeable, friendly, and customer focused. Excellent products!
Popped in on the fly because I left my bike lock at home. Frank was awesome to work with! I got the perfect lock, but also picked up a great Smith helmet to replace my 15 year old relic. :-)
Great store w high quality products and superb service
Correct product, good price and delivered on time
Great quality products throughout the store, decent selection and absolute top of the line service.
I was on a date bike ride on the green belt, and I hit something sharp.
I jogged my bike 2 miles to your downtown Boise location and arrived just as you were opening, and the service shop replaced my tube in 5 minutes.
Thank you,
First name removed
Quality products, great selection and great prices. Customer service is top notch.
Very helpful people and great service. No pressure. Very patient and kind.
Helpful advice from bike shop. Knowledgeable and friendly staff.
Great products and service. Sales could be a bit better.
csutomer services was friendly and conversational
The repair was done quickly, professionally and at a fair price.
They are Great very helpful
Great history, amazing selection of bikes and gear and a super knowledgeable staff that loves Idaho.
Friendly staff at both drop off and pick up. Services performed was done when promised and quality work.
Phone service was great and the item was there when I picked it up.
Decent prices (especially when there's a sale), great selection, but above all the salespeople are friendly and knowledgeable without being overbearing.
Great staff
Prompt, affordable service.
Having a locally owned outdoor retailer that works hard to take care of their customers is fantastic. I’m always greeted and taken care of. Even if I’m in to warantee an item, the staff is happy to help and provides excellent customer service.
Your selection is generally consists of the best quality and highest standard in whatever outdoor sport or activity I'm shopping for. I know when I purchase from IMT, I'm getting a product I can feel good about and I can rely on the support that comes with it.
Great product selection. Great staff! the help on Saturday was awesome. buying a gift for my wife isn't easy but the super friendly staff were there to help. and the gift wrapping was over the top. perfect experience.
Very friendly and helpful people!
The sales/ customer service is great. Product selection is good quality, and variety.
Willing to fix my bike with five minutes till closing. So friendly and helpful!!