Customer Testimonials
Phone service was great and the item was there when I picked it up.
Decent prices (especially when there's a sale), great selection, but above all the salespeople are friendly and knowledgeable without being overbearing.
Great staff
Prompt, affordable service.
Having a locally owned outdoor retailer that works hard to take care of their customers is fantastic. I’m always greeted and taken care of. Even if I’m in to warantee an item, the staff is happy to help and provides excellent customer service.
Your selection is generally consists of the best quality and highest standard in whatever outdoor sport or activity I'm shopping for. I know when I purchase from IMT, I'm getting a product I can feel good about and I can rely on the support that comes with it.
Great product selection. Great staff! the help on Saturday was awesome. buying a gift for my wife isn't easy but the super friendly staff were there to help. and the gift wrapping was over the top. perfect experience.
Very friendly and helpful people!
The sales/ customer service is great. Product selection is good quality, and variety.
You have the best selection of women's fun clothing....I had been at multiple stores and you had the perfect dress for me from Patagonia...am on my way to Costa Rica and will wear it non-stop! and of course, the heavy duty socks for hiking and biking and more chums! At a much better price than REI!
Always friendly and efficient service. Yesterday, employees got my bike tires repaired within an hour and when I was having difficulty loading my bike on the rack, someone ran out of the store and helped me.
Customer service was awesome!!! Charlotte!
Found the right products for my girlfriend and I. Staff were friendly throughout the process.
Dax was a wonderful salesperson to work with. It felt like shopping with my super knowledgeable uncle or cousin. I am not great at researching, so I take personal recommendations to heart, and he really explained each aspect of the bike I was interested in, and even entertained my questions of comparison for other bikes. He was thorough and thoughtful and wanted to ensure I felt comfortable and secure with my purchase. It was a wonderful experience!
IMT offers a variety of great products for outdoor adventures. The staff is very knowledgeable about the products and services. They are also very kind and respectful. This is our “go-to” place!
Your knowledge about gear and pleasant way of treating customers.
Really good people who work there. But you need to pay them more so they stay longer.
The service department always does an amazing job. This time specifically they did a pack and ship of a bicycle for me and did an excellent job, the associate was very helpful in facilitating, the process and seeing the shipment through.
IMT met my needs in an efficient and professional manner
Easy online purchase and fast shipping!
Great store and easy experience!
Because all sales are documented on the automated system, returning items is extremely easy and convenient.
Very knowledgeable bike staff: Dax, Dustin, Mike, the guy who rides into Downtown from Ustick (Aaron?), and all the people over the four years that I've been a recurring customer.
Good work, reasonable. Nice people to communicate with and help.
Great customer service everywhere I turned
Better than mcus!
Stellar service and team! Went above and beyond.
Idaho mountain Touring is the best bike shop sports store in Boise, it is laid out so very well with its displays and good verity of products, the Staff are always polite and helpful, three years ago I bought my Trek District 4 commuter bike their, $1800 just outstanding bike, the service and setup was also outstanding I've worked in two California Bike shops over the years and i'll have to confess the staff and service at Idaho mountain Touring is better, I've been shopping here 13 years now, and is always my go to place when I need things for my four bikes, we all know Boise is the best Bicycle city in the North west, and we have about nine shops in the area and for me Idaho Mountain Touring is the best to the staff thank you Tyrone Nugent
Staff is knowledgeable. Technicians are great. Like the predictability of being able to make a reservation for bike service
Friendly staff at both drop off and pick up. Services performed was done when promised and quality work.