based on 5059 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The mechanics are the best.... fast, friendly and helpful. Eric, Freddy and Wilbur are the reasons I keep coming back.
Consistently the best service and deflection in town. Staff is super helpful and accommodating too.
I love Helen’s 🚴 bike 🚴 shop!
My son and I were going on a bike ride and our tires were flat. We get all our bikes and accessories at Helen‘s so we swung by to get some air. They take such excellent care of us! Right down to that little detail of air pumped with a cheery smile.
We had a very nice conversation with one of the merchants named Josh. He took such good care of us. I was able to get my son a water bottle attachment while we were there and they put it on right away.
I mentioned to Josh that my kickstand never held my bike up. He immediately took care of me and put on a new one. And did not charge me for that fix! (or the air in the tires for that matter)
Presto my bike can stand up on its own! We had a lovely bike ride home from our adventure at Helen’s!
This is why you shop at a Ma & Pa store!
Thank you 🙏🏼 🚴🚴
Heidi & Corey
staff seem grumpy
The inner tube in my newly installed tires popped during the first mile on my first ride. I think the tire was over-inflated.
Great products and an absolute wonderful service!
Jay’s first priority was to get the best bike suited for my needs.
Customer service
Friendly staff and great selection.
Great selection and very helpful service.
Always helpful and Great customer service
I always have a great experience at Helen's Cycles - Manhattan Beach! Staff are very knowledgeable and friendly. Service department is always ready to answer questions and take a look at my bike.
Great service. Knowledgeable and considerate.
The people working on the bikes are friendly. I usually get my bike back quickly. I think I'm getting quality service done on my bike.
Amazing knowledge and service
Every time I bring my bike in for service, your mechanics always do an excellent job. If you don’t have the parts in your shop. It doesn’t take long to get the right products.
I've been a customer for many years because the service is always top notch. My most recent visit was for maintenance on my Trek Domane SL6 (new tubes & tires, chain, brake pads). Brooklyn (the technician) did a great job and the bike rides like new again.
You carry the best stuff
Nice clean store friendly Clark Clark made my purchase laughed and did left and admire the products
Great customer service
Wilbur is the best. I trust him completely to work on my bikes!!
The services and attention is amazing and we appreciate how you have accommodated us.
Friendly and fast service of bike and knowledgeable about the repairs on bike.
Quick service with a great smile definitely will come back when I need a new bike or service.
Great people and service!
Very friendly, helpful and COMPETENT. Helen’s is not the closest bike shop to me, but it’s the one I trust.
Monte was incredibly helpful and worked very hard to assist me.
I live my new Cannondale and will absolutely recommend Helen’s to everyone.
Thank you!
George
I was looking for some very specialized Shimano road bike components and sent an email to Jay, expressing my interest in buying them from Helen's. He responded promptly and introduced me to Adam Lasky. Adam was very responsive and crafted a very workable solution. Most of the items were in stock, which was great, plus he was able to secure almost everything from Shimano. The last item was not going to be available until March 2023 so he located them elsewhere and provided that information. I was able to get them to complete my purchase.
Many thanks to Adam and Helen's for making it happen.
Bob Levy
Monte was great!
Great service and selection!!! Excellent team. Very knowledgeable and passionate.
Your staff was friendly and helpful. Super quick service!