based on 1610 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly staff, super helpful
Edgar is the BEST
The service was great! Quick and easy. He showed us how to use the bike and made sure it was looked over by their service people before we could take it.
Did my purchase over the phone for my daughter and she and her fiance were treated very well when they picked up their bikes. Thanks,
Awesome service! I stopped in with a broken spoke. Alfredo had it repaired within 45 minutes and the bike was clean and other minor issues had been tuned up without any prompting. Thank you!
Top notch service. Friendly and knowledgeable.
Josh was an excellent salesman and I could tell his goal was to get me what I wanted instead of trying to sell me as much product. This means a lot to me which is why I recommend Helen's to my friends and continue to come to this place.
Your management
Great products and great service!
Great service, very well explained and even took an extra horn off for no extra cost. Will return again for other needs!
Winston and Nick were the people I dealt with the most there. They were knowledgeable friendly and prompt with the service. The store was well supplied friendly atmosphere.
Adam helped me and he is sooooo handsome!
We left two bikes. One to get a tune up and one to repair a lever of a hand break. My wife missed a call from the shop but before she has a chance to call back all the repairs were made + some additional tune up we didn’t need. In the end we ended up spending much more then we wanted to. It would be great to connect over the phone to approve costs for the labor that is being done. Thanks
Very professional and courteous staff, always willing to offer important advice and assistance.
Helens Cycles in Manhattan Beach has it all. Great products (bikes, e-bikes, components and other cycling equipment), an incredibly knowledgable and friendly staff plus reasonable prices for sales and service. I have been a cyclist for over 50 years and it feels like I am meeting with family when I walk into Helens and talk to Daniel, Greg, Seth, Edgar, Armando and rest of the gang. They always have genuine smiles on their faces when they see me and, as busy as they often can be, they all knew my name after I had been to the the shop only a handful of times. Depending on how many people are in the store at the time they love to talk cycling with you, as they are all avid cyclists themselves. This enables them to connect with their customers in a very unique way.
Probably what people most want to know about Helens that are just interested in their products and services, is that they will not try to sell you things you don't need. Heck, from time to time I have even been talked out of buying more expensive components or equipment for my racing bikes. How often do you find an establishment that is trying to make money, as all businesses are, do that?!
In short there are not enough superlatives to describe the experience of doing business with Helens Cycles in Manhattan Beach. But don't take my word for it - go in and see for yourselves. As the old adage goes seeing is believing!
Staff is very helpful and friendly
I consistently have excellent experiences with the staff. They are always friendly, knowledgeable and helpful.
The staff is friendly and helpful.
Josh is a great dude
Generally the most qualified and helpful staff accross the board for any bike I have experienced.
Props to Wilbur and Monte!
Brian Crommie
long time local cyclist
Quality, reliability, friendliness
People and service are great.
Professional and very helpful people working there.
Lots of people to help. And very knowledgeable
Outstanding customer service. Quick identification of repair issue. Reasonable time needed and cost to repair
I had my bike served and took about 4 days.I ask if everything is okay ,if any issues that I have to aware of ...I was told -no issues. During my pick up I noticed someone adding air to my front tire .
I pick up my bike and test ride it ,was okay but the very next day the tire was complexly flat .
$140 service and the front tire sealant is gone -what else I can say ?
Extremely knowledgeable staff; Friendly and upbeat atmosphere; Reasonable pricing. Overall, a gem of a local bike shop
Super friendly and knowledgable staff- highly recommend!
I take my 2 electric bikes there for service and it's always great. Fair prices and good customer service. Edgar is super helpful and knows what he's talking about.
I got in and out quickly with all problems addressed. It was great!