based on 1705 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service at Helen’s is outstanding! Josh helped me outfit my entire family with spin shoes and he was so kind, helpful and knowledgeable!
Mike was extremely helpful and he's always very friendly. The problems with my bike date back to Sept 2021, and this time I think you've fixed them! The bike is working beautifully!
Bicycle seat installed not correctly and it came off as I was driving the bike! Can I return it in your Santa Monica store even though it was purchased at the midcity location?
The people are knowledgeable and very nice. The service is also very good.
Ernesto and the other staff were very helpful.
josh was great
It's the great people there!
Knowledge of service, customer service, fast turnaround. I only trust my bike (and my life) in the hands of iMartin.
Great costumer service, Amanda took care of us and we walk away happy and we love our two new fx2 Treak bicycles
I have bought multiple bikes there and the service is always great.
Fixed my bike for a fair price.
My wallet was stolen along with a Helen’s gift card with over a $100 credit. Helen’s replaced it with no fuss.
I have been a Helen’s customer for 33 years. Tons of bikes and accessories. The nicest staff and the best mechanics tat cater to kids, families, weekend warriors, mountain bikers and century riders. Highly recommend!
Lots of selection. Thanks to Cameron and Adam for finding me the right Wahoo element!
Brady was patient, knowledgeable, and thorough and didn't push the sales.
Excellent customer service and fair pricing.
Service was excellent. Reps are courteous. Best cycle shop in LA.
Wide variety of products and clothing. Great sales staff and grip notch mechanics. Trust all of them and I am treated as a friend when I walk in the door.
The person who took my bikes in for service was a bit rude. It felt like he didn't want me to leave my bikes there for service. He kept telling me that it was going to be too expensive to fix the bikes and that it was going to be a really long wait. When I asked if it would be cheaper/easier to get new bikes, he told me no. That really confused me. When I asked him leave the tires on one of the bikes, he got mad and acted even more reluctant to take the bikes. At no point did I feel welcome at the store.
When I picked up, the handlebars on one bike were loose and became unaligned with the front wheel as I was taking it across the parking lot. I took it back in, and someone fixed it right away. But, now I'm concerned how well the bikes were serviced overall. When I pay over $300 in repairs, I expect simple things like that to be taken care of.
I'm not confident that I got my money's worth, and I'm hesitant to come back and interact with potentially unpleasant employees.
Service Department is superb!
Very polite. Had an issue with an online order and they handed it and were amazing
Your technicians are very precise and thorough. I can tell that they take pride in their work. They are very careful to protect the bikes they repair from damages. Your company completes the work within the promised time-frame. Your billing practices are fair and reasonable.
Staff is helpful and friendly.
Greeted right upon entry and helped with a smile :)
the service has always been excellent... and great choices for their bikes and other products
Service department is very attentive and gets the job done quickly and efficiently. They are direct about what needs to be repaired and how much it will cost.
Also buying a bike here is a wonderful experience and the sales people are not pushing you into spending more money they want you to get the bike that is right for you that you can afford.
I brought my bike in for a tune-up and they finished it the same day. I've also gotten my flat tires fixed very quickly by them, twice in the last month. I thank them for their recommendations and work on my bike.
Friendly and helpful!
Good, knowledgeable service
Great customer service and quality products!