based on 5059 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Bike service is excellent. They fixed a problem no one else seemed to be able to find. Thank you
well most of the staff is really good Daniel and Edgrr are the best.
Top of the game. I called ahead yesterday about speedplay cleat replacement, spoke to Monty and showed up an hour later. The experience at the store was exactly as he said it would be on the phone.
Always willing to go the extra mile and help. Friendly. Great environment in the shop.
personalized, attentive service!
Friendly staff and large choice of service options with competitive pricing.
Friendly service department. Prompt repair turn around time.
Thanks as always
Brian C from Lagrange,
Love the service team, Wilbur always does an amazing job 100% of the time!
Brian C from Lagrange
Excellent quality repair, done in a timely fashion, and a reasonable price.
Good service
Friendly and fast!
Really good Service
Very helpful staff!
Excellent service and large array of products
Great product choices with stellar customer service...
Jay was awesome in helping me get the bike I was looking for.
Punctual/ polite and great staff
Great work, Quick, Friendly
Fabulous team there that really takes care of their customers. Fixed issues quickly on my bike on a day they were supposed to be closed!!
Customer service great!!! So are the products they carry!!
Great service from your staff that work there.
Monte is the best, and so is everyone else....
Service was good as usual. Price for the rotor purchased was high. Could have saved $20 on Amazon, but did not want to wait for it to arrive.
Exceptional service!
Prompt response, helpful and enthusiastic staff, and friendly atmosphere.
brought my bike in for service with a few items that needed repair. Fork was to be sent to be rebuilt , lockout repaired , check bushings on suspension and replace spoke. Two weeks later ger email bike is ready. Drive from my home in Reseda all the way to SM only to discover the only thing done was the spoke . I could have done spoke myself but figured the bike will be out of commission for a couple weeks already , I'll just have shop do it.
$74 to replace spoke and no other repairs were done. I wasted a trip to SM and practically a whole day and had to leave bike there so it will be probably another month before I get bike back and I had several rides planned. I have already spoken with the manager , who was supposed to get back to me , but so far no call back.
Wilbur always does a great job for me
The guys at this shop do not act condescending or rude towards me (I am a woman). This really sets you apart from most bike shops. I will be coming back. Thank you :)
Eric R
Friendly and professional