based on 4839 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff is very professional and direct!
Excellent service and knowledge.
Wilbur has for many years taken excellent care of my bike and is most helpful. Tony is very knowledgable and was key to my choosing and fitting my current bike. I recommended Tony to my friend who purchased a bike with his expert help.
Good selection and great service! Knowledgeable staff.
The guy out front was rude. More friendly inside.
Your store had a lot of choices and your staff were very accommodating and knowledgeable.
From beginner to Pro and affordable, Helen’s cycles stocks your needs,,, The service I received was beyond a 10 , I had a salesman named Mike D he was very knowledgeable about the bike I received, I really appreciate the follow up calls, walked out of there feeling very good about the purchase I made, Thanks
It took 4 months to get a bike. I was originally told it would take 4 weeks.
Very professional local experts!
Great people, trust them 100%, go here!
WORKS FOR ME EVERY TIME. ALWAYS HELPFUL IN EVERY WAY.
Greg, Daniel, Edgar and the entire staff are just great!
Seth went above and beyond to help me in a pinch!
I was visiting from San Francisco visiting my Family and Grandson, (lived 50 years in ES so very excited to ride my beloved beach!) Got a flat tire on second day and really wanted a few more days to ride. I called on Sunday morning and Seth accommodated me the same day within a few hours, fixed my tire himself! Also added a new computer as well! So impressed and thankful!
During these times and in SF you need appts to have bike serviced, wait for days etc then in lines!
Seth and Helen Cycles in Manhattan Beach are the best and will be my So Cal bike shop and will recommend to all friends and Family!
Thank you so much!!
Customer service was great, however took the bike out for a ride the following day and noticed the stem cap was loose, crankest was not fastened properly and seatpost was making noise. Will need to make a trip back to get those checked out.
Knowledge and friendly service
Oh. Em. Gee. Your crew is fantastic! Lurve Michael's attention to enlightening us about the subtleties of biking. He is passionate, knowledgable, and friendly. Exceptional customer service!
Great explanation of service needed.
You all had what I had been looking for for quite some time a large frame beach cruiser
Scott I'd awesome 👌
Courtesy and prompt services. Friendly staff. Thank you great bike!!
Good expertise.
Great Customer Service and Variety of Bikes!
Customer service. Large selection.
Great service!
A little less intimidation from sales team for people that don't know that much about bikes or cycling.
Employees were friendly and helpful, store full of every variety of bikes and everything you'll need to have a fun and safe ride.
Great products! And the staff was awesome! We LOVED Frank who was knowledgeable and personable. Great experience at Helen's! Also appreciated how COVID19 was handled - felt comfortable!
Thanks!
Appreciate the quick turnaround on my tire.
Like the people: Monte, Wilbur, Adam and so on, all great folks to work with.
They have the best mechanics and sales people in the business!