based on 1705 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service and products.
Friendly and positive attitude
Staff is very friendly and helpful
I’m a novice and depend on an expert
Reliable and trustworthy. Great mechanics.
Be closer! Hard to recommend a bike shop all the way across the country but I’ve been looking for a frame to build my gravel bike and Helen’s Cycles came through.
Service guys are really friendly and great mechanics. Even during Covid, they managed to get everything done in a good time. When other shops had estimates of two months for a service. Manager Scott was very personally invested in making sure the customer was happy.
Fast
Well, I found a set of hard-to-find pedals on your site. Ordred them, and received a phone call about 4-5 hours later telling me that you "inventory was incorrect" and that you didn't actually have the pedals and I would be issued a refund. So...
They were great, listened to my needs and found me the exact bike I needed and wanted.
Been coming there for over a year. Best bike store in town.
Staff. Professional, good listeners. Almost always (prior to COVID) had everything I was looking for in stock. Service dept always delivered on time. Been a customer for 30 years
Top quality, latest styles....
Adam Lasky is the best. Our family has been purchasing our bicycles and accessories from Helen’s in Santa Monica for over 40 years, and while we no longer live in the area and have other local bike shops, we still frequent Helen’s in Santa Monica because of Adam. He’s friendly, knowledgeable, and always of service. We appreciate his kindness and patience. If Adam was to leave, we would consider taking our business elsewhere.
I was most impressed with both the level of genuine interest in me as a customer and the depth of knowledge displayed by our sales individual,Brady.
Great
If appointments could be made that would be great but I understand that might not be practical for your business practice. (I think you do a fine job managing the foot traffic, I just don’t like waiting.)
Everything...LoL just the fact you have the products I was looking for. I live in the OC I went to 3 what seam to be high end bike shops around here Shimano would not even let them order the shoes I wanted. You guys no problem thank you Jay...
VERY MUCH APPRECIATE THE DEALER TO DEALER COURTESY BY JAY.
THANK-YOU,
Name removed
TWO WHEELER DEALER, BREA
Fast workshop turnaround, great customer service.
Add more to inventory (I know current situation makes it difficult)
Eric was super helpful and knowledgeable
Understanding your premium shop, you’re getting a premium price which I’m OK with. We try to support local businesses as much as we can. We had a small problem with our bike that was clearly not a quality control slip up. One of the bottle cage screws was being held in with plumbers tape. Very fortunate that we discovered it right when we got home. The staff was great about replacing the bike immediately but clearly it calls in question how closely they are checked before they leave the shop. There are not that many screws to check to begin with but we will never know who tried to pass that off. I’m also curious how the shop would’ve responded if we would’ve discovered this problem a few months down the road?
Do what you promise... I ordered a bike over the phone on Saturday for a pickup on Sunday. My husband called later on that Saturday and ordered a rack to be installed on the bike. The sales clerk said it would be done and ready for Sunday’s pickup. Sure enough, when we arrived on Sunday, no rack was installed and the sales associate had no idea what we were talking about. They finally figured it out and we waited there to get the rack installed, but wasted more time than necessary.
Service is always awesome, could have more tire selection for 28, -- but always outstanding service.
Great customer service. Very happy we stopped in!
Ernesto and the crew made a pretty smooth process of buying my new bike....friendly, knowledgeable and shared my excitement. No pressure sales and let me test ride around the block first. Nice open and clean shop, well organized and controlled during social distancing.
I went there for a particular bike and left with exactly what I wanted, including some pedals I wanted which they had in stock. A consistently good experience I get from the Helen’s Cycles family.
The staff is terrific! The selection was great during this Covid Bicycle backup and our son was incredibly happy.
Very good service. they finished my service in a timely manner. The staff was vey courteous and I felt safe entering the store.
Always great service from your staff
Knowledgeable