based on 1610 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly, convenient, and everything done in a timely manner.
Had mountain bike in stock under current circumstances. Friendly staff.
Well.... The work that was done was wonderful. However, I was told the total cost would be around $100.00. I agreed to that amount, give or take a bit. I was astounded when I received the bill of $245.00!! To that end, Helen's cycles graciously refunded $49.00, but still.......
Fast and friendly
Your staff is consistently helpful and friendly
It's a weird time to buy a bike, without a doubt. Lots of things are out-of-stock or have limited (or no) availability. Your website is up-to-date with actual frame availability, and the store team was beyond helpful on the phone. My past experience at Helen's (pre-COVID) was already above average, but my latest purchase proved how well you run your business.
Selection of helmets
Long Story
I only buy my bikes from helens. They're number one. The best....
Your mechanic Leo was fantastic. Thank you very much c
Great customer service!!!
My daughter needed a new bike and with the help of Cameron he was very nice and patient about the entire situation and very friendly.
I know that I can count on him and his advice any time.
The selection is great! The staff members are totally amazing and super friendly, which makes the products and experience even better. Super friendly helpful and knowledgeable.
Great service.
I was able to pay over the phone, which guaranteed that I was going to get the bike.
Audrey the associate was so helpful and so well informed. That's really what made the experience. The bike had to be assembled, and was ready in a timely fashion. Audrey was there again to help me understand how things worked (how the built in battery disengaged, etc.). Really great!
More store hours.
The array of products was extremely impressive; I purchased the most comfortable bike/spin shoes I've ever had. The options were numerous and explained to me in great detail. The service was top-notch as every question I had was welcomed and answered with great care.
I will be purchasing my next bike from here.
Seth was a cool dude
Disorganized, overpriced everyone seemed “scattered “
Awesome place. Friendly/knowledgeable staff. I always recommend Helen’s whenever someone is shopping for a bike/parts/service/accessories.
Good attitude, knowledgeable and great service always!
Thanks, First name removed
This was my third bike from this bike shop, I always go back because of their awesome customer service and experience with their products.
Digsyizyddyi
Good service, all people nice and excellent product
The staff is always friendly and knowledgable. The service is very fast and efficient. I have been a customer for 17 years now, and I recommend this shop to anyone looking.
My de- railer broke on Saturday and was replace the same day !!!
What a great service !!!
Keep it up guys
Helen’s is the best combination of access amd information
Great service.
I just spent $65 on a seat post I could have gotten on-line for $30. But I realize I am paying for convince