What our customers think of us!

Excellent staff and selection is great!

Excellent service, kind and caring emplyees. Merchandise is top notch.

Great service!

As always my experience was top notch. Additionally, I appreciate the safety precautions being taken during the pandemic.

Great service from Josh!!

Fast service and they went above and beyond to fix my bike!

Where is manager Jaime? He was such an awesome guy that made shopping there a pleasure. The current sales staff are so disinterested. Where is perky Viviana - she was a ray of sunshine

Leo did a great job on my bike. Originally he told me it would be ready the next day but when he found out how important it was for me to ride tomorrow morning he was able to have the bike ready for me in just a few hours so I could ride the next morning. Thank you

friendly helpful staff

Cameron was very nice and accommodating. I really appreciate all his help.

Very good quality products

BikeFlights shipment sent to your shop couldn't even be found several days after UPS said it was delivered and signed for.

Always has what I need. Great service

Staff and Service are just amazing for repairs and sales.

My salesman was super nice, Josh I think was his name. During COVID, I had a flat tire and I was kind of rudely turned away. I biked down the street to Cynergy, where the service guys were very very nice and repaired my flat tire. I have bought my bikes from Helen's and I know you have stock/purchasing power. However, I was hesitant to return. I am very glad that my experience was excellent, and my salesman gave me some great advice. Thanks!

Great service!!!!!

Great personal attention. As a newer rider, I had a lot of questions and not a ton of information. So, I was relying on Cameron's expertise. He gave great advice, shot me straight, and I didn't feel like I was being upsold. In short, I trusted him. Thank you!

Assistance in store was fantastic! Quick and thorough service. I’m very happy with the experience

Customer service is phenomenal

Very knowledgeable and very nice. Didn't rush me and made my first purchase very easy

I keep my bicycle at my boyfriends house in the valley and therefore I have taken it to a closer shop to his home. I have not been satisfied with the repairs that they have done. I am now back to I.Martin even though it takes more effort. I just really like the service I get at I.Martin.

Great products and location. Service dept is always very helpful.

Amazing service and top-notch expertise with high-quality bicycles and gear - what more could one ask for? I recently moved from out of town and was looking for a new bicycle and accessories. I could not have gone to a better place to get me situated and riding around.

workers were friendly. I appreciated the enthusiasm and the great suggestions. also really liked you give your name and sit outside until someone is ready to help you.

Shipped very quickly, and got an email notifying me that my package was about to be shipped. Thank you for your speedy and attentive service.

just a little expensive and some of the snails men are snobby about bikes

I have been a customer of Helen's for years for bike accessories and service, and finally bought a new bike this summer (a beautiful Trek Domane SL6!). The staff are always friendly and knowledgeable, and the work of the service techs is always spot-on. Highly recommended.

The gentleman who helped me (I think it was Josh, but am embarrassed to say I may have forgotten) was superb. He understood exactly what I needed and was extremely knowledgeable about the possible products. He was very personable, friendly, competent, helpful and a pleasure to work with (perhaps he is due a raise!).

Great bike store

Service and speedy turn around.