based on 4839 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I Martin Bicycles has a great selection of bicycles and their accessories. Though what I like most is how friendly and helpful the staff are. Highly recommend!
Great customer service! I actually brought my friend I over the next day, and they bought one too!
Your staff are always knowledgeable and helpful. Especially with riders of AIDS/LifeCycle
I liked the friendly, personalized service as well as the selection of bikes and accessories. I did not feel rushed when looking at the choices in store and I got to test the bike on the road.
The best in the business... so organized and so helpful!.
I was in and out of there with a busted flat in 15 minutes.
Your staff are the best. They know everything!
Knowledgeable and friendly staff! I’m a returning customer and it’s always an excellent experience buying from this bike shop.
Prompt sales response. Quick action. Delivered what you committed to.
Cameron was knowledgable, helpful, and super handy. He ordered the perfect bike for my kiddo, and then made sure the fit was just right with a test ride. He was super kind and patient with us, and he was encouraging toward my son. Thank you, Cameron!
eveyone is always very nice and helpful from the sales people to the technicians!
great service
Wonderful customer service. Great range of products!
Brady was great - and very helpful!
Good, fast service
Service
Great service.
You carry the high-end bike I wanted (Pinarello) and Scott M. is very knowledgeable and had very good follow-up from my first visit to the shop. I. Martin is now my go-to bike shop.
My go to bike shop for more than 10 years! Always fair and good quality work.
Every employee is astute and very helpful. A plentiful supply of products and services.
A perfect bike shop.
Everything was great, thanks!
Your sales people to be quite honest with you suck now however your service department all your tech’s are fantastic especially Erick
Good customer service. Clean and organized store.
Friendly, well stocked, neighborhood store. Got my bikes running in about 30 minutes. Thanks!!
the people are great; responsive, friendly, fast. Great bikes and components. Excellent repair team.
Frank and the tall gentleman at the front were very helpful. As busy as they were and 30 minutes before closing, they took their time by showing my girlfriend bikes (she tested 3 of them) and answered all our questions. I ended up buying her a bicycle that day. Long story short, because they went over and beyond what I expected, i ended up getting a bike for myself and a bike rack when we picked hers up then following day. I was going to buy a bicycle at a later time, but their customer service was extraordinary.
We went to the Manhattan Beach location and didn’t get much help a few days before. Was so disappointed. But the ratings on yelp for the Santa Monica location, gave us hope. We went to that location and were blown away. Thank you so much!!! We’re so happy with our new toys!!! Randy
An itemized list of all work performed on my Trek Women’s FX 7.3 during the first complimentary service after purchase. I received an invoice stating one additional job — true-ing the rear wheel — but no other details concerning the rest of the service. Is it incumbent on me to ask for a summary of all work performed? Doesn’t seem right to me.
Very helpful staff!
The service was great, professional and expeditious ! They didn’t try to upsell me on service I didn’t need.
Friendly and fast service!
Knowledge and advice from any of your mechanics or sales staff is always reliable and professional.