Customer Testimonials
Very helpful repair on my flat tire even though the store was closing within 10 min. Thanks!
I’ve enjoyed this shop for years.
Everyone that works there is just so friendly and knows what they are doing. Every time I go in there they make you feel like they really care about what you need and not just another customer that they don't care about helping. Folsom bike in El Dorado Hills is just the very best
Prices are clear and bold! But the service department easily adapted to the request and attention needed on my bikes and adjusted the price of repairs to equal the work! Great job, Thanks,
Kirk
Excellent service! There was very little wait time to try out the bikes even though they were extremely busy.
Great service and friendly staff.
Friendly, helpful staff. Thank you to Noah for doing the tedious legwork of sourcing the relatively unique spokes I was looking for.
The desk staff is great
The maintenance staff has changed a bit not as great but still my go to.
Location
Product
Top of the line products and great customer service.
Very helpful, knowledgeable and courteous staff. I was very satisfied with the service that I received at Folsom Bike - Thank You
Patrick was awesome. Very knowledgeable and explained everything about our purchase. Great bike shop!
Great Service
Great assistance and information from Mike!
Love TREK Electric!
They were able to schedule me in on short notice to complete a bike build so the bike could be given as a b day present that night. THANK YOU the birthday boy loves his bike!!!!!
Our sale person was Connor. He was super patient and very knowledgeable. He let me ride a couple different bicycles. I never felt rushed or pressured. He told me about accessories but never pressured me into “buying it all.” I ended up getting a new helmet and some tubes and a water bottle cage. Connor was very upbeat and a passionate rider himself. I bought the Trek FX3! Love that it only has two gear wheels in front and I love the handle bar grips. Awesome bike! Love it! Totally recommend Folsom Bike. What a great experience!
Everyone is very knowledgeable and friendly.
Staff are always helpful and friendly. There's never a surprise when bringing bikes in for service, and estimate is given right then and a phone call is made in a timely manner when something else is needed for the bike to be repaired. This is the only bike shop we do business with.Thanks for all you do!
People were knowledgeable and it is close to my house.
Great device is done consistently at your shop. Love the Trek FX 3 that I bought there.
Friendly knowledgeable staff
Knowledge. Professionalism. Friendly. Quick.
Responsive sales staff
Friendly and professional employees.
You have what I need most of the time but you have great staff and that’s what keeps me coming back thanks
I will never go anywhere else to buy a bike. Always a great experience every time we go there.
Great Customer Service. The problem was not fixed right the first time around. The Manager accepted responsibility and refunded all charges. A new part was ordered rather than trying to fix a malfunctioning brake piston.
Great options and the sales staff is very helpful without being pushy.
We have just moved to the area recently, and visited the shop while getting coffee. Each time we came in we were greeted with a very friendly staff. As we did research on purchasing E-Bike’s, we came in on Saturday morning and spent some time with Andrew. He was very helpful in explaining to us the many features and how the E-Bikes work. We were very happy to ride out of the shop on our new E-Bikes, and looking forward to many miles on them. I wish that I could better put into words how great our experience was. Thank you very much!
Always very helpful in the store, professional and have well stocked products.