Customer Testimonials
When I go in, I generally get good service, but my wife and I have a friend who wanted to get back into riding, had a lot of questions, and did not get really any service at all from the Fairlawn store. So I had to shop for her, go with her to Stow and test ride with her so she could get service. I think Eddy's needs to do a better job with inexperienced cyclists. I did end up making a sale for you, which also included a Bontrager WaveCel helmet as well as a Bontrager trunk bag and rack.
Service was great. They took care of my minor repair while I was waiting . It would be good if they had a tap for a through axel in Montrose though. I live near there.
Great work on my bike! Quick turn-around! Very friendly customer service.
The staff is courteous and knowledgeable about the products. Large selection.
I've been purchasing my bicycles and accessories from Eddy's Bike Shop for years. Their service/maintenance department is next to none - very professional and quick! I've never had a bad experience. Higly recommended.
Chris was absolutely amazing. He never tried to up sell me. I am a new rider and don't need a $4000 bike. He took the time to show me everything, and did a great job of adjusting the bike for me. I will send everyone to Chris.
Thanks
Will
The team was great working through our selection process.
Good selection of items, including bicycles, friendly and helpful staff.
Responsive and professional service
Chris McMaster is an all star! Completely guided me thru all the features of my Townie Go! 8D EQ bike. Took it for a test ride. Helped me select a compatible rear bike rack and bag. Then on top of it helped me select a new car rack that can support 2 E bikes. After some research, I purchased the Kuat NV 2.0 base model which Eddies assembled for me. Chris installed the car rack on my vehicle and guided me on all the features.
I can hardly wait to ride my new Townie Go! 8D EQ bike. I'll be back for the complimentary minor adjustment.
Thank you so much Chris!
Name removed
North Royalton, OH
Staff is friendly and great to work with!
Knowledgeable sales staff. Highly skilled maintenance people
Good selection of bikes with knowledgeable staff.
Wide variety of products. Friendly knowledgeable service.
I trust the advice and service I have received over the years. I miss the classes that Jason used to offer at the North Olmsted store every Spring. As an older female rider, I enjoyed learning some basic road fix tips so I could feel more confident and safe on my rides. The time spent fixing flats or making minor adjustments in the shop with Jason expanded my enjoyment of the whole riding experience. Maybe someone would like to continue that legacy of sharing their knowledge of biking (even though I was usually the only one who came for those classes-they meant a lot to me!)
Anthony provided great service and made solid recommendations for bikes for me and my son.
Workers were friendly & bike was fixed much faster than expected. Was a bit more expensive than I would have thought, but was probably worth it. Time will tell.
Your store is well stocked and has every product I need when I walk in.
Very professional and helpful. Transaction went very smoothly. A second bike was transported from one store to a store nearer to me so I could test drive. The store was well stocked.
We just dropped off our terra trikes for service. But in that process we met Aden and Cory and they were amazingly helpful. Being from out of state my wife and I were nervous trying to find a new bike “home” but the 1:20 minute drive was worth it. I can tell you more when we pick up our trikes after service but can see we will be referring a lot of people to the store due to the customer service.
1rst rate equipment/products/ !
Sales staff was very nice and knowledgeable (Frank IIRC).
Quality products, staff, and techs.
Service was quick and work done right.
Absolutely everything. While I know many people in today's workforce have to wear many hats and do numerous other duties - your guys on Bishop Road were amazing. Thank you!
Great people and easy to deal with!!!
Nice services
Steve is the greatest - very helpful and made sure I bought the right bike.
Very knowledgeable employees, great customer service!
I would recommend you guys to anyone you guys do good work