Customer Testimonials
on my first visit, I appreciated the cordial staff---- first impressions are for me the number one indication of the business.
The second time I came in to figure out my shoes the guy was very helpful and quick about putting the cleats on them I didn’t know I needed.
The friendly and knowledgeable staff helped me pick out the perfect road bike for my height and riding goals.
great job
Friendly and super knowledgeable staff who is will to answer my millions of questions to help me find the perfect bike for me.
I had a flat tire changed and the tire was not seated correctly. I took it back and everyone was super. It is riding great
Store was great.
Friendly and knowledgeable
Recently I was looking for Trek gear. Between the Stow store @ Christmas & the Montrose store now, I found some great gifts that my grandson loved. Your staff is always so friendly & helpful too.
Awesome service
Best staff that stand behind their products!
Excellent service with helpful techs who really know their stuff. I drive the extra miles bypassing other bike shops to get to my "go to" Eddy's Bike Shop. If you want a store that has everything you need this is the place.
You simply cannot beat the customer service provided by Eddy’s Bike Shop! Their entire staff is extremely knowledgeable, friendly, and helpful! There is no better place in the Cleveland area for a cyclist!!!
Bike ready in one week when the estimate was 2 weeks. Made me very happy.
Awesome seeing Jimmy there steering the ship! Awesome crew!
Helpful Staff
Great selection and knowledgeable staff. The overall process to purchase a bike is very time consuming, though.
Great guys in the service department went the extra mile to make sure I got the right stuff. Guy with long hair helped me.
We had to have four bikes serviced. Two of which had been submerged in salt water during the Naples Florida storm surge. The Staff was professional and courteous. The service was done promptly and the bikes looked like new.
The sales representatives exhibited a friendly and knowledgeable demeanor. They skillfully inquired about our needs and preferences, assisting us in selecting the appropriate type and size of bicycles. Frank, in particular, is exceptional and is sure to meet your expectations.
Everyone at Eddy’s is so friendly, helpful & knowledgeable of your products. Matt took great care of me when I bought my new bike helmet this week, and I greatly appreciate his insight and info on the helmet I purchased!
Mac was outstanding! He was an expert on all bicycles & was happy to share that knowledge, as well as really listen to what we were looking for. He took his time, was patient and answered all our questions. We loved working with him to purchase our e-bikes! Loved the store and the employees! Keep up the good work!
Tom & Laura
Everyone is friendly, knowledgeable and helpful.
Friendly staff!
Good quality. Knowledgeable staff.
Our family of three now has three bikes from Eddy's. We love the way they do business and the way we are treated from the time we walk in the door to the time they help us to the car with our purchase.
I appreciated the attention to detail given by Brian. He answered promptly the questions that I asked. My impression was that he cared about my bike and was going to do the best possible job to make sure that my bike was setup properly. I ride a lot so that attention to detail is important to me. I am appreciative.
Very friendly, informed, courteous customer service.
Very friendly staff and helpful and knowledgeable
Friendly staff and very Helpful !