Customer Testimonials
Steve was very knowledgeable and extremely helpful!! He listened to me and understood me needs. He gave me options and explained his thinking behind each one. He took the time and made me feel like he cared about what was best for me and my reasoning for the bike I needed.
You had the bike I wanted in stock and when I needed service the responsiveness was very good.
Great customer service!
We purchased a new bike for my grandson. Service was great. Bike was fit accordingly. Some adjustments had to be made and they were made on site quickly for a great fit. We purchased some accessories and they were installed quickly. We were asked numerous times if there was anything more the shop could do for us. A great shop to deal with. I have ordered a bike and am waiting delivery. I am anxious to receive the same great service. Thanks Eddy’s.
Josh did a great job. Very pleased with his knowledge during the buying process.
Always good service
Helpful staff. Tremendous inventory on everything needed for biking
My salesperson, Frank. was very helpful and made sure the bike was right for me. I have confidence in the shop that I will continue to get good customer service and help with questions and finding what I need.
Steve is the best. I bought my second bike with him Wednesday and he was very helpful as always. Quality products, work and service. Muchas gracias!
I love the personal attention. The staff is incredibly knowledgeable, especially for novices like us.
The team at Eddy's Fairlawn are total pros! They had the parts I needed for my drivetrain and took care of the repairs in a very timely fashion. My bike ride pedals and shifts like new.
Easy to communicate my needs and they are always met or exceeded
Excellent service and very helpful and friendly staff
Great service and product line
Promptness
Knowledgeable service person, Tibor
Well done they care about your needs
I think it's pretty standard, manufacturer-required pricing; however, the service level and attention are a HUGE value-add, one can never get online or at a big box store. These guys are local and treat you like a neighbor; never condescending, know what they don't know but willing and equipped to track down any information.
They took a great deal of time working with me and are happy to do so... obviously experienced enthusiasts, yet make a newcomer into the sport/hobby feel welcomed and encouraged. Highly recommend, regardless of whom you work with there. Very pleased- thanks!
SERVICE IS EXCELLENT!
Great people who are genuinely interested in their customers. Also, great products.
Having not purchased a new bike in several years, I had tons of questions and Josh in sales was nothing short of awesome. Answered all my questions throughly and helped locate exactly what I needed for my wife. He handled everything efficiently once I made a decision on a bike and made sure I had everything I needed and all questions were answered before I left the store. I’d also like to shout out Aidan in service. I had a small issue with the bike, brought it back in the following week and he fixed it on the spot! Also answered tons of questions I had and took the time to explain each one thoroughly and actually show me specific things on the bike related to my questions. Thanks so much to the awesome staff at Eddy’s. You’ve gained a customer for life!
Excellent quality knowledgeable staff.
Everyone in service was very nice and efficient
Love the store, love the staff and I love the products I have purchased from Eddy's!
I liked the open layout of the floor, the way the mechanics were working out in the open. That seemed unique. I didn't like not getting help carrying my bike in. I'm kind of an older guy and i thought i would have help. On the other hand one of your associates was very helpful bringing it out to my car, and explaining some of the intricacies of my bike.
Good selections
Highest quality service from each employee, who are knowledgeable and professional in every aspect.
Evan, Anthony, and the rest of the crew were very friendly and the service was excellent. They went out of their way to find me the right-fitting shoes and educate me on the different types of footwear and the applicable use. Happy to support specialty, local retail.
Eddy’s was willing to assemble my Specialized Levo when I had to direct order it from Specialized because Eddy’s was unable to have it in stock at the time.
There is a wide range of bikes and accessories available. My sales associate was very helpful to find me a bike for me needs. I sent my husband to buy one next. I am very happy with my purchase and even happier that my money stays local!