based on 2354 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It’s great to receive TRUE customer service from a retailer. Mike took the time to troubleshoot an issue I had with my bike after a chain drop. He verified there were no issues that would cause the problem again, educated me on probable cause, and evaluated my frame for damage He also gave me some information on upgrading my Di2 without it feeling like an up sell.
I can always find components and accessories cheaper online, but I’ll continue to patronize Mike and Chain Reaction because service, and being able to talk to someone face to face will always be more important than saving $10 bucks.
Mike was amazing in having the parts on hand to repair my 42-year old Schwinn, and he turned it around in less than one day because he understood it's my commute bike. My hat is off to Mike and Chain Reaction Bicycles! Thanks for keeping me riding.
I found my experience very helpful. All the store employees were awesome. Steve expecially was great with not just service but his knowledge of all bikes and related accessories.
Great Service!
I really like the customer service. I think it's fantastic!
Great service, whether general tune-up, diagnostics, or new bike selection/purchase.
Picked up my bike Friday evening and went for a ride Saturday morning and had a significant number of initiated gear shifts. Didn't get a chance to look at it after that ride but had a ride Sunday morning which I had many more unintended shifts and when I finished the ride I centered up the small chain ring with the appropriate cog on the cassette and saw the derailleur was definitely out of alignment. I will be putting it on my stand and using the electronic adjustment feature to click it over once or twice to align. I shouldn't have to do that, it should have come back to me that way.
Old fashioned service from a family owned and run business.
Friendly and know your stock
You guys have everything I need and are always there to help
Classic bike shop. Good service, staff very knowledgeable.
Everything, especially the owners!!
Great customer service, went the extra mile
Pleasant people. Attentive professional help and advice.