based on 2809 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was very pleased!!
Youre very friendly and helpful, it made me want to give you more business. I enjoyed walking in and being helped immediate.
Top notch customer service by Sonia, Becky, Kevin and the entire team!
Great selection of options with all the accessories needed.
I am highly satisfied and I would recommend chain reaction!
Good selection, helpful, and friendly staff.
Don patiently provided excellent recommendations and was very attentive to details. I would certainly go back for anything bike-related and would recommend Chain Reaction wholeheartedly to family and friends.
Ordered the right part, reasonable price, and arrived on time.
Great staff and service. Very knowledgeable about bikes.
Friendly, knowledgeable sales people recommend the right products. Installed the pedals I bought, which was much easier than struggling with them myself (the old ones didn't come off easily).
My high schooler rides her bike to school, so it is her “car”. She had a flat but didn’t realize it until after her sport practice ended at 6:15pm.
We raced to your store, and it was 1/2 hour before you closed and you did us a favor by changing her flat tire when there really wasn’t quite enough time.
I was incredibly grateful that you helped us. We are loyal customers because of service like this which we have received from you throughout the years!
Long wait time for repair appointment
Everything, including the expert advice and the benefit of experience.
Chain reaction is the best. Great service, always friendly and helpful employees.
Friendly people.
Everything!
Everything!
Kindly explained the details and adjust the geometry.
Super helpful, knowledgeable, friendly and FAST.
experienced staff , that treat you like a Le Tour de France racer .
Good well run shop.
Friendly and helpful staff.
Excellent communication from the time I placed my online order. Staff also took good time to answer questions and make adjustments to the bike once in the store. Very satisfied with the service!
I appreciate your service. Always friendly and knowledgeable. PLEASE, PLEASE reopen your Los Altos location.
I enjoyed the overall buying experience.
Great attention from Kevin and you had the bike I wanted in stock!
Great service!
Quality honest advice, always pleasant to deal with.
I like when you come into the store you're always welcomed and ask if they can help you, and they're very knowledgeable. only thing I could say is they don't have enough high-end apparel
I'm happy with the service. All questions answered and I feel all the work done on my bike was done well. Helpful and knowledgeable staff.
Stopped by on Thursday, 10/10/19, on a quick errand to purchase an ‘old-fashioned’ bicycle bell for a 👶🏼 baby gift.
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•Bright, clean & beautiful shop.
•Was able to park at curb close to business at ~1pm.
•Found EXACTLY what I needed/wanted to buy.
•Excellent customer service.
•Spent 5x more 💲 than I intended, due to
discovering a wide selection of merchandise.
•Liked the rapport & energy of the staff.
•Would DEFINITELY buy a 🚲 bike there when I’m
ready to consider such a purchase
Mary E. Rossow
RossowResources.com