based on 2809 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service, from true experts and on a family friendly environment.
Kind of pricey but I have no complains about the things I have bought. The lock and phone holder I bought for my bike have been amazing so far! And well thanks to Jonathan for showing me around. He was the one who has helped me both times I have gone. I have been there only two times and have been very impressed with the customer service they have. Keep up the good work!
Fantastic shop/customer service!
Had a minor crash, so brought in the bike for a check-up.
I had called ahead, and you mentioned if you found a problem, current shop backlog was about 10 days.
Turned out my derailleur hanger was bent a bit, but you fixed it right away, while I had a quick Togos lunch.
30 minutes & $20 later, I was out the door.
That sort of thing will keep me coming back for years.
I know my bike is in good hands and will be repaired correctly.
Very knowledgeable team and great insight into what bike options could work for me.
The best bike shop and the best service.
Sean McKenna
Always very friendly and helpful
Very thorough, very meticulous, organized with their scheduling and so far they have been on time or ahead of schedule with my bikes- and both of my bikes came out of the shop Humming!
I have about a 30 year relationship with Chain Reaction Bicycles. What I like most about this family owned and operated business is that they care about what they do. They will - PATIENTLY - attempt to find the best product to fit your needs or to resolve your service issues.
Staff is knowledgeable, friendly and easy to talk with.
I like the people.
People were helpful
People are great. Everyone is very helpful and knowledgeable.
The Jacoubowsky family and their team care for their customers at an extraordinarily high level.
The TREK Domane is an unparalleled combination of comfort and performance (I should know, as I have ridden one for more than 10,000 miles). Chain Reaction is an old school family business, something truly rare in the retail industry today.
Knowledgeable and friendly staff
Very rude and unprofessional wanted charged 150.00 to put my child bike together and had to wait for over a week to received the bike back.
Good -- and competent -- service, parts generally in stock, and free adjustments if you purchased your bike there. I like the attitude of the owners and the people who work there. I've tried various bike shops and I keep going back to Chain Reaction. I just wish their Los Altos branch was still open.
Great team, thanks for making it easy to keep my bike in check.
Jonathan was so helpful and attentive helping me find the right bike shoes. He is a very personable young man. He also checked the shoes before I left the store and realized
that the clips had not been installed. Steve (I believe who is the owner) immediately took
care of the problem.
Thank you
Valerie Jones
What a great crew!
I thought the service was very good; I have not yet ridden the bike to test it! THX
One of the best shops ever. Highly recommended.
Great customer service
Very friendly and knowledgeable staff, comptetitive prices.
I have shopped at Chain Reaction Bicycles for over 20 years and am very satisfied in all aspects including sales and service. Phil Humphreys
Always great service!
Good service, seems too expensive
Chain Reaction Los Altos was my favorite bike shop for bikes, parts and service for years. It was a mile from my house. Now Chain Reaction Redwood City is my favorite bike shop, despite it being 16 miles from my house. I think that pretty well sums it up! It's all about Steve and Mike and their awesome team.
Great Staff - super friendly and they never make me feel like "I shoulda known that"
Friendly staff and for notifying me about a recall on my Trek SuperCommuter+ e-bike and timely service when I brought it in, not to mention the $100 store credit offered.